Umesh Dilip Ahire
Thane
Summary
Results-oriented regional collection manager specializing in collection process execution and resource optimization. Proven track record of achieving targets through collaboration with internal teams and external vendors. Expertise in developing strategies to maximize recovery rates while ensuring compliance with regulations. Strong communication and negotiation skills foster positive client relationships and drive organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Collection Manager
Muthoot Fincorp Limited
Thane
03.2020 - 12.2024
- Held accountability for the complete collection process and achieving targets for Maharashtra region. Grip on Multiple Products Such as BL, Suvarna, Bandhan Plus, EDI, LAP ETC.
- Maintained daily collection reports and recorded the mode of collection. Provided daily follow-ups and set the daily run rate (DRR) for the in-house Field Operations Team of 8 members under my supervision.
- Conducted daily follow-ups with three collection agencies in Maharashtra to track their DRR.
- Shared feedback with top management daily through Management Information Systems (MIS).
- Interacted with business users, vendors (agencies), and internal teams to ensure effective delivery.
- Managed collection agency monthly billings for Maharashtra and handled vendor management.
- Developed effective collection mechanisms to ensure timely receipt of payments and recovery of bad debts.
- Developed guidelines to improve client sourcing and assist the collection team in maintaining portfolio quality.
- Established and maintained strong business relationships with all vendors. Ensured vendor compliance with organizational processes and policies.
- Fostered an initiative-taking work environment for subordinates to promote teamwork and achieve goals.
- Kept higher officials, sales, and credit teams informed about market situations to improve quality and revenue.
- Took responsibility for reducing delinquency and non-performing assets (NPA) in asset and unsecured loans.
- Successfully managed pre-specified targets and tracked issues according to schedule.
- Monitored staff performance and developed improvement plans.
Deputy Manager
HDFC Bank Limited
06.2019 - 01.2020
- Managed and supervised the relationship with collection agencies for monthly billing related to HDFC credit cards.
- Prepared settlement proposals and issued No Objection Certificates (NOCs) to agencies for customer handover.
- Maintained regular follow-up with the collection team and agencies to track daily collections and provided updates to senior management.
- Compiled monthly agency scorecards for Pan India operations.
- Conducted HDB and agency calls to generate Promise to Pay (PTP) arrangements, ensuring compliance with all checks and circulating updates to management.
- Prepared payment files and ensured timely processing within the defined Turnaround Time (TAT) on a monthly basis.
- Uploaded and downloaded all payment details in the Document Management System (DMS).
- Conducted daily follow-ups for trail intensity checks and uploaded them in the DMS as a weekly activity.
- Prepared weekly collection reports and shared them with senior management.
- Maintained regular communication with agency field executives regarding payment-related matters.
- Created payment collection Management Information System (MIS) reports and quality trackers for new joint tele-callers and field executives.
Tata Business Support Services Limited
03.2016 - 04.2019
- Processed various claims such as traveling, lodging, boarding, team outings, and advances according to company policy.
- Conducted daily and weekly follow-ups with collection agencies and clients to address billing and revenue issues.
- Maintained regular communication with operations and clients to track outstanding revenue and debtors report on a weekly basis.
- Collaborated with the legal team to obtain billing SLAs and documents for verification purposes on a monthly basis.
- Prepared monthly revenue reconciliation reports, analyzing discrepancies and hold cases, and shared them with business heads.
- Compiled and submitted collection reports (debtors) to the CFO and senior managers on a weekly basis.
- Followed up with clients to ensure timely submission of invoices in accordance with Service Level Agreements (SLAs).
- Generated invoices in SAP, including revenue invoices, debit notes, credit notes, and reimbursement of expenses for services rendered by clients.
- Managed stock records for inward and outward transactions, as well as maintained expense records.
- Created weekly MIS reports for revenue billing, reflecting completion of billing for the month, and provided client-wise pendency data based on provisions received.
- Calculated, validated, and raised incentive invoices for employee payments.
- Conducted reconciliation of suspense accounts and rectified incorrect entries by posting the correct ones.
- Uploaded incentive and extra mile (OT) sheets monthly for Agents, Quality Assurance, and Supervisors.
Sr. Sr
GeBBS Healthcare Solutions
01.2011 - 03.2016
- Maintained and managed the MIS Portal, which included the employee database, weekly attrition report, and weekly indicator report.
- Managed the monthly EOQ (End of Quarter) report for all verticals, involving coordination with different departments.
- Maintained the Daily Attendance Report and Daily Production Report (DPR) for all verticals.
- Monitored and tracked daily shift adherence, late coming, playbook report, and operational quality reports.
- Published monthly incentives and extra mile (OT) reports for Agents, Quality Assurance, and Supervisors.
- Managed the Manager's Incentive (QPLC) report on a quarterly basis.
- Conducted CSAT meetings with the Vice President (PMDE & CB vertical) and served as an Internal ISO Auditor.
- Prepared staff utilization reports on a monthly basis and handled project-wise employee allocation reports.
- Collaborated with support functions such as Operations, Salary Department, HR, Technology, and Transport (Admin).
- Prepared variance analysis reports comparing provisional and actual data, as well as revenue analysis reports.
- Created summary dashboards using graphs and PowerPoint presentations for higher management reviews.
Reliance Energy Pvt. Ltd
04.2009 - 01.2011
- Conducted training sessions for new joiners and existing team members to ensure a smooth transition and maintain adequate backup support.
- Created service orders and cost sheets in SAP to generate estimates for various projects.
- Verified customer document details pertaining to new construction meters in buildings, slums, and chawls.
- Maintained MIS reports including sales and purchase order trackers to facilitate efficient tracking and monitoring of orders.
- Managed and updated customer details in the SAP system to ensure accurate and up-to-date information.
- Addressed customer queries and complaints in the field, providing timely and effective resolutions.
Regional Collection Manager ( RCM )
INDIFI CAPITAL
Thane
01.2025 - Current
- Facilitated collection processes and supported target achievement for west region.
- Assisted in coordinating strategic plans for administrative services management and optimisation of resources.
- Developed collection mechanisms to ensure prompt receipt of payments and recovery of overdue debts.
- Handled customer complaints and queries to maintain high levels of customer satisfaction.
- Collaborated with business users, vendors, and internal teams to support effective delivery.
- Worked alongside team members to achieve targets.
- Managed monthly billings for collection agencies in the west and supported vendor management.
- Addressed complaints with clear communication and problem-solving skills.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Coordinated with external debt collection agencies as needed, overseeing their activities to ensure alignment with company policies.
- Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements.
Education
MBA IN FINANCE
ITM University
Mumbai, IN-MH01-2012
T.Y.B Com - Commerce
Siddharth College
Mumbai, IN-MH01-2007
H.S.C - Commerce
Siddharth College
Mumbai, IN-MH01-2003
S.S.C - Commerce
Mumbai University
Mumbai, IN-MH01-2004
Skills
- Customer relationship management
- Vendor management
- Financial reporting
- Data analysis
- Collection strategy development
- Compliance monitoring
- Team leadership
- Problem solving
- Strategic planning
- Performance tracking
- Communication skills
- Employee management
- MS Office Skills
- Compliance understanding
- Leadership skills
Awards
- League of Extraordinary, Received the prestigious award for demonstrating exceptional quality and teamwork in TBSS.
- ISMS Certification, Successfully completed the E-Learning course on 'ISMS (Information Security Management System)' in TBSS, earning a certificate of achievement.
- LEAN White Belt Course Certification, Attained certification for completing the E-Learning course on 'LEAN White Belt Course' in TBSS, displaying proficiency in process optimization.
- GeBBS Achiever, Received the esteemed 'GeBBS Achiever' award eight times, acknowledging outstanding production, quality, and teamwork.
- Senior MIS Executive Promotion, Promoted to the Gebbs Central MIS Team as a 'Senior MIS Executive' based on exceptional operational performance.
- Training and Floor Assistance Completion, Successfully completed the Training and Floor Assistance (TFA) program in GeBBS, demonstrating expertise in the field.
- Best Employee of the Month, Consistently recognized as the 'Best Employee of the Month' three times in Adventity Pvt Ltd - Thane.
- Best Manager, Awarded as the 'Best Manager' for consecutive quarters at Muthoot Fincorp, displaying exceptional leadership and managerial skills from 2021-04-01 to 2021-09-30 and 2023-01-01 to 2023-03-31.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Certification
- [MS OFFICE] Certified
- Page Maker
- PhotoShop
- Coral Draw
- Tally
Hobbies and interests
- Playing Watching Cricket
- Listening Music
- Watching Movie
Accomplishments
- Received the prestigious "League of Extraordinary" Award for demonstrating exceptional quality and teamwork in TBSS.
- Successfully completed the E-Learning course on "ISMS (Information Security Management System)" in TBSS, earning a certificate of achievement.
- Attained certification for completing the E-Learning course on "LEAN White Belt Course" in TBSS, displaying proficiency in process optimization.
- Recognized and awarded in TBSS for taking the initiative and implementing automation to improve processes.
- Received the esteemed "GeBBS Achiever"award eight times,
- acknowledging outstanding production, quality, and teamwork.
- Promoted to the Gebbs Central MIS Team as a "Senior MIS Executive"based on exceptional operational performance.
- Successfully completed the Training and Floor Assistance (TFA)program in GeBBS, demonstrating expertise in the field.
- Completed job industrial training at "Reliance Energy" and received a certificate of completion.
- Consistently recognized as the "Best Employee of the Month" three times in Adventity Pvt Ltd - Thane, highlighting dedication to excellence, teamwork, cheerful outlook, and enthusiasm.
- Secured the second prize in cricket at the college level competition while representing Siddharth College in 2004.
- Awarded as the "Best Manager" for consecutive quarters at Muthoot Fincorp, displaying exceptional leadership and managerial skills from April 2021 to September 2021 and January to March 2023.
Timeline
Regional Collection Manager ( RCM )
INDIFI CAPITAL
01.2025 - Current
Regional Collection Manager
Muthoot Fincorp Limited
03.2020 - 12.2024
Deputy Manager
HDFC Bank Limited
06.2019 - 01.2020
Tata Business Support Services Limited
03.2016 - 04.2019
Sr. Sr
GeBBS Healthcare Solutions
01.2011 - 03.2016
Reliance Energy Pvt. Ltd
04.2009 - 01.2011
MBA IN FINANCE
ITM University
T.Y.B Com - Commerce
Siddharth College
H.S.C - Commerce
Siddharth College
S.S.C - Commerce
Mumbai University