Umniya Bade
Panaji-Goa
Summary
Seek to function in a healthy and competitive environment that fully realizes my capabilities and puts them to complete justice thus enabling me to contribute positively to my organization.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Akasa Air(SNV Aviation)
Goa
12.2022 - Current
- Checked-in passengers, issued boarding passes and answered questions about flight schedules.
- Coordinated communication between airline personnel, ground crews and other airport staff to ensure efficient operation of flights.
- Responsible for Reservation Ticketing.
- Handling customer queries in day-to-day operations.
- Maintain and keep track of employees monthly attendance.
- Provided customer service support, including resolving customer complaints in a timely manner.
- Briefing employees before starting work to determine smooth operations.
- Coordinated day-to-day schedules, tasks and positions for ground crew in absence of supervisor.
- Trained new employees on ground handling processes and procedures, providing guidance when needed.
Operations Executive
Open Destinations
Goa
06.2022 - 12.2022
Customer Service Executive
Spicejet LTD
Goa
06.2019 - 06.2021
- Checked-in passengers, issued boarding passes and answered questions about flight schedules.
- Coordinated communication between airline personnel, ground crews and other airport staff to ensure efficient operation of flights.
- Responsible for Reservation Ticketing.
- Handling customer queries in day-to-day operations.
- Provided customer service support, including resolving customer complaints in a timely manner.
Reservation Executive
Holidaypack Travel & Living Pvt. Ltd.
Goa
01.2018 - 05.2018
Intern
Goa Marriott’s Resorts & Spa
Goa
Intern
Alpha Holidays (Travel Agency)
Goa
Education
IATA diploma course in Travel & Tourism Foundation -
IATA Training & Development Institute International Air Transport Association
01.2018
BBA(Travel & Tourism) -
Don Bosco College
01.2018
Higher Secondary -
Dempo College of Commerce & Economics
01.2015
SSC -
Auxilium High School
01.2013
Skills
- Excellent Communication & Interpersonal skills
- Confident & pleasing personality
- Smile in the face of adversity
- Manage the unexpected
- Committed & dedicated to work
- Quick learner & Adaptable
- Customer Queries
- Customer Engagement
- Company Policy Adherence
- Punctual
Accomplishments
- Participated in VIth Edition Goa Arts & Literature Festival, Dec 2015
- Participated in One-day Workshop “ Personality Development”, Feb 2016
- Participated in Heritage Tour Of Goa, Feb 2016
Disclaimer
I hereby confirm that the information given in this CV is true to the best of my knowledge. In case any error or omission is found at a later date, I shall be liable for the consequences arising from these.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Executive
Akasa Air(SNV Aviation)
12.2022 - Current
Operations Executive
Open Destinations
06.2022 - 12.2022
Customer Service Executive
Spicejet LTD
06.2019 - 06.2021
Reservation Executive
Holidaypack Travel & Living Pvt. Ltd.
01.2018 - 05.2018
Intern
Goa Marriott’s Resorts & Spa
Intern
Alpha Holidays (Travel Agency)
IATA diploma course in Travel & Tourism Foundation -
IATA Training & Development Institute International Air Transport Association
BBA(Travel & Tourism) -
Don Bosco College
Higher Secondary -
Dempo College of Commerce & Economics
SSC -
Auxilium High School
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