Upasana Bhatt
Gurgaon
Summary
Passionate aviation professional with six years of operational expertise and seamlessly transitioned into HR, backed by three years of proven experience in HR domain. Flexible and focused with expertise in Talent Management, Employee Benefits, HR Operations and organizational development prowess. I am eager to continue my career trajectory within the aviation industry, combining my operational expertise with a strategic HR approach to propel organizations toward greater heights of success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR & Administration
NexGen Digital Infrastructures
Gurugram
11.2023 - Current
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Maintained accurate records of personnel data in the HRIS system.
- Responded to inquiries from employees regarding benefits packages.
- Organized staff events such as team building activities, holiday parties.
- Managed recruitment processes, including job postings and interviews.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Drafted and implemented HR policies in accordance with applicable laws.
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Conducted employee onboarding process, orientations, and exit interviews.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Negotiated employment offers with selected candidates.
- Posted job openings on various job boards, social media sites, and other resources.
- Coordinated interviews between hiring managers and prospective employees.
HR - Executive
Ecogreen Energy Gurgaon Faridabad Pvt. Ltd.
Gurgaon
07.2021 - 10.2024
- Assisted in recruitment, interviews, and hiring process coordination
- Maintained HR records and ensured compliance with policies and regulations
- Administered benefits programs and facilitated new employee enrollments
- Collaborated on performance management and development programs
- Reduced time-to-fill key positions by 30% through strategic talent acquisition efforts
- Increased employee satisfaction with innovative engagement initiatives
- Led effective onboarding sessions, ensuring seamless integration for new hires
- Develop and implement HR strategies
- Also, review all new joiners' behavior, attitude, performance regularity and grievances
- Drafting & releasing all types of letters to employees
- Collecting all required documents, verification & preparing BGV report
- Daily, weekly, and monthly MIS reports tracker's updation.
- Organizing Health checkup camps and keeping records on employees Vaccination status, to be ensure that every employee should be fully vaccinated as per the company SOP's.
Sr. Executive (Ground Operations)
SpiceJet Airline Pvt. Ltd.
04.2015 - 06.2021
- Provided exceptional customer service to passengers, addressing inquiries, and resolving issues
- Managed flight schedules, boarding processes, and ensured a smooth passenger experience
- Handled escalated customer concerns with professionalism and empathy
- Trained and onboarded new customer service team members
- Cleared all training's conducted by Spice Jet Airline
- Planned shift rosters, manpower handling
- Coordination with transport for shift Pickups/Drops
- Handling IROP as per company policies
- Very good knowledge of Ground Operations starting from 'Ticketing to Arrivals'.
Education
MBA in Human Resource Management -
Amity University, Noida
01.2020
BBA in Aviation -
Mahatma Gandhi University
01.2016
HSC -
01.2013
SSC -
01.2011
Skills
- Talent Acquisition
- Organizational Development
- Employee Relations
- Conflict Resolution
- Performance Management
- HRIS and ATS Systems
- HR Policy Development
- Benefits Administration
- Employee Engagement
- Compliance and Legal Regulations
- Database Management
- Contract Negotiations
- Talent Management
Areas Of Interest
- Skills Enhancement
- Collaboration and Networking
- Passion and Enthusiasm
- Volunteer Work
- Professional Development
- Industry Trends
Personal Information
- Father's Name: Late H.M Bhatt
- Mother's Name: Smt. Sumati Bhatt
- Date of Birth: 09/01/1995
- Marital Status: Married
Awards
- Attended certified course of ChatGPT in HR from Great Learning Academy.
- Completed 01 Month Travel Tourism course sponsored by "NIESBUD" Institute under Ministry of Skill Development and Entrepreneurship Govt. of India.
- Successfully cleared AVSEC training several times in my past tenure with SpiceJet Airlines.
- Rewarded & Recognized as a Star Performer.
Certification
- Certificate of completion online course of ChatGPT for HR
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
HR & Administration
NexGen Digital Infrastructures
11.2023 - Current
HR - Executive
Ecogreen Energy Gurgaon Faridabad Pvt. Ltd.
07.2021 - 10.2024
Sr. Executive (Ground Operations)
SpiceJet Airline Pvt. Ltd.
04.2015 - 06.2021
MBA in Human Resource Management -
Amity University, Noida
BBA in Aviation -
Mahatma Gandhi University
HSC -
SSC -
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