UPASANA KHANIKAR
Guwahati
Summary
Accomplished Human Resources Manager boasting 10+ years of experience in formulating and executing strategic HR initiatives that optimize workforce processes. Proficient in talent acquisition, performance management, and employee relations, backed by comprehensive knowledge of labor law compliance. Achievements include the successful adoption of cutting-edge recruitment techniques and the enhancement of HR operations for increased efficiency. Focused on cultivating a thriving work environment that promotes collaboration and engagement.
Overview
13
13
years of professional experience
Work History
HR Manager
DoublU
02.2022 - 01.2025
- Develop and implement comprehensive talent acquisition strategies to support organisatioal growth
- Lead and manage the recruitment team to ensure the delivery of high quality talent pipelines
- Enhance the employer brand by improving candidate engagement ad experience
- Collaborate with executive leadership to understand workforce needs and design recruitment plans accordingly
- Leverage data analytics to optimize hiring efficiency and improved outcomes
- Oversee recruitment policies & processes, ensuring compliance and operational excellence
Freelance Talent Acquisition Consultant (Both Tech & Non-Tech)
05.2021 - 01.2022
- Led strategic hiring for global brands including Infosys, HCL, TechM, Wipro, Unacademy, CitiusTech, and Concentrix
- Designed customized hiring models for niche and bulk hiring
- Managed end to end recruitment processes, from sourcing to onboarding
Assistant Manager (HR Operation)
United Health Group
02.2019 - 03.2021
- Extensively involved in stakeholder management - Working closely with Business Heads for Recruitment Strategy, JD writing, Industry benchmarking, interviewing candidates as per process requirement
- Handling end to end recruitment life cycle, right start from resource requirement initiation to offer closure for C&S project of the Organization
- Address employees' queries on issues related to compensation and labor regulations, and all other relevant topics
- Responsible for reviewing performance and appraisals for different LOB's
- Designed a 'Resignation to Retention' strategy that helped reduce voluntary turnover
- Responsible for reviewing and managing the Goal sheet and standardization process for 500+FTE across 5 Line of businesses
- Leading the C&S Fun School for the entire Hyderabad and Gurgaon location, I am entrusted with the responsibility of organizing and managing fun activities held every Friday
- Conduct one-o-one session with possible attrition for retention and responsible for regular communications with the employees who are in PIP/CAP (Performance Improvement Plan/ Corrective Action Plan) and take action accordingly
Team Leader-(HR Ops)
Aegis Ltd
05.2017 - 09.2018
- Managing end-to-end employee lifecycle for permanent & contractual workforce from process & employee experience perspective
- Design & Execute position - specific sourcing and recruiting strategies
- Own the employee Onboarding/BGV/View hire orientation process
- Managing multiple employee database & HRIS
- Monitor the performance of the recruiter according to established standards and share real time feedback
- Managing employees queries received via emails & ticketing system
- Managing payroll inputs as per the payroll calendar and ensuring data accuracy
- Managing exit process from system as well as from full & final settlement perspective
- Vendor management
Senior Insurance Associate
MetLife GOSC
11.2014 - 11.2016
- Act as a Process Specialist, handling day to day activities of a team of 18 associates
- Keeping track of the adherence, volumes, day to day team building activities, reporting SLA's to operations and over all enhancing team to meet the deliverables
- Correspondence with Brokers & Agents, Case Managers, Risk assessment (UW) regarding status or additional requirements to place the insurance policies
- Training of new joiners, updating process SOP's and discussing the escalation log for improvements in the process
- Supervising and auditing the work of junior staff and resolving queries
Assistant Manager- Talent Acquisition & HR
Franchise India Brands Limited
04.2012 - 10.2014
- Handling a team of 8-10 recruiters, supervising daily activities and preparing productivity reports and ensure that the team members adhere to the schedule & plan
- Successfully develop & manage budgets administer & improve essential data systems & maintain efficiency in all day to day operations
- Lead multiple engagements and cross-functional teams to successfully drive projects to completion (Project teams typically include internal, external vendor management, functional, business and technical resources)
- Ensure consistency in the administration of HR guidelines and practices by coaching/advising management on effective ways to handle employee relations, performance management, employee engagement, reward and recognition and disciplinary issues
- Coordinate with HOD for annual HR activities such as compensation planning and open enrolment
- Manage and control the company's payroll system including, salary scales, expenses, allowances
Education
PGDM - International Business and HR
01.2012
BA - Hons in Economics
01.2009
Senior Secondary -
01.2006
Secondary -
01.2004
Skills
- Talent Acquisition
- Strategy Development
- Workforce Planning
- Organizational Development
- Performance Management
- Employee Engagement
- Compensation Planning
- Employee Benefits Management
- Client Relationship Management
- Human Resource Policies
- Employment Law Adherence
- Contract Management
Personal Information
- Date of Birth: 01/21/89
- Marital Status: Married
Additional Skills Certifications
- PRINCE 2 Foundation & Practitioner Certified.
- LEAN SIX SIGMA Black Belt certified (2020).
- MIS and MS Proficient. (Advance Excel, PPT, ERP).
Languages
English
First Language
Timeline
HR Manager
DoublU
02.2022 - 01.2025
Freelance Talent Acquisition Consultant (Both Tech & Non-Tech)
05.2021 - 01.2022
Assistant Manager (HR Operation)
United Health Group
02.2019 - 03.2021
Team Leader-(HR Ops)
Aegis Ltd
05.2017 - 09.2018
Senior Insurance Associate
MetLife GOSC
11.2014 - 11.2016
Assistant Manager- Talent Acquisition & HR
Franchise India Brands Limited
04.2012 - 10.2014