Upendra Patel
Senior System Administrator - Windows
Mumbai
Summary
Accomplished Senior System Administrator with a proven track record at Hitachi Payment Services PVT LTD, showcasing expertise in Active Directory Management and exceptional technical support. Demonstrated success in reducing downtime and enhancing system performance, complemented by a strong ability to coordinate with teams for seamless security audits and system upgrades.
Overview
9
9
years of professional experience
Work History
Senior System Administrator
Hitachi Payment Services PVT LTD
12.2015 - Current
- Design, maintain, and troubleshoot Active Directory group policies, login scripts, DNS and DHCP.
- Completed reports detailing network and systems performance and downtime issues.
- Reduced downtime with proactive system monitoring and timely resolution by coordinating with respective Teams.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Supporting Quarterly and annual PCI and Security Audits with Security operation Teams.
- Manage Domain server policy and procedures to keep them updates and ready for Bank audits.
- Daily monitoring of Storage Volumes presented to Production Servers and coordinating with internal teams for capacity Management.
- Document installation and troubleshooting procedures for all Installation and troubleshooting procedures to make this available to Internal Teams.
- Verify Email delivery and incoming issues, on On-Premises Exchange Server for external and internal Emails.
- Engaging with Application support teams to check and upgrade Server applications to clear all open vulnerabilities in Quarterly Scans.
- Upgrading Production Servers with all applications to the Latest Supported OS and making them live to complete upgrade activity.
- Managing and updating group policy for End Users as well as for Servers in domain, as per PCI Standards.
Desktop Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd.
06.2015 - 12.2015
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Configuring and maintaining network printers and handling related issues.
- Following with Data Center Team for new ID generation and configuring assets allotted to specific users.
- Scheduling and configuring Video Conference calls between regional offices for management meetings.
Education
Bachelor of Science - Information Technology, India
Mumbai University
Mumbai 04.2001 -
Skills
System updates
Accomplishments
1. Successfully migrated production server OS to Latest supported
with all production applications to clear VA gaps.
2. Successfully migrated SAN Storage switches to get additional free
ports and to validate extended support.
3. Successfully upgraded Hitachi SAN Storage device with additional
HDDs and to extend existing storage capacity to manage Storage
capacity for internal Servers.
4. Successfully migrated mailboxes from On-Premises Exchange to
Ice-Warp on Cloud Email Services.
Languages
English
Gujarati
Hindi
Marathi
Timeline
Senior System Administrator
Hitachi Payment Services PVT LTD
12.2015 - Current
Desktop Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd.
06.2015 - 12.2015
Bachelor of Science - Information Technology, India
Mumbai University
04.2001 -
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