Urjana Rout
Team Leader In Canara Hsbc Life Insurance
Jajpur Road
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Leader
CANARA HSBC LIFE INSURANCE
BHUBANESWAR
07.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Cross-trained and provided backup support for organizational leadership.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led team of 10 members while providing exceptional customer service.
Business Development Executive
INDUSIND BANK
JAJPUR ROAD
06.2018 - 07.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Project Manager
MAA TARINI ENTERPRISES
BHUBANESWAR
11.2017 - 06.2018
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Education
No Degree - ICSE 10TH CLASS
HAPPY HOME SCHOOL
BHADRAK 05.2010 - 04.2011
No Degree - CHSE 12TH CLASS
INDIRA GANDHI WOMENS COLLEGE
JAJPUR ROAD 05.2011 - 04.2013
Bachelor of Science - Computer Science
CHITALO MAHAVIDYALAYA
JAJPUR TOWN 04.2013 - 04.2016
Skills
Sales expertise
Accomplishments
- Achieved all allotted target's by completing 100% task with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
IRDAI CERTIFICATION
TRAVELLING,FOODIE
Love to explore different locations especially socially backward and tribal areas and extract root values from them. Learning different cultural values form each and every trip. Devour delicacies from different cultures. Spend time in old age home and orphanage.
Timeline
Team Leader
CANARA HSBC LIFE INSURANCE
07.2020 - Current
Business Development Executive
INDUSIND BANK
06.2018 - 07.2020
Project Manager
MAA TARINI ENTERPRISES
11.2017 - 06.2018
Bachelor of Science - Computer Science
CHITALO MAHAVIDYALAYA
04.2013 - 04.2016
No Degree - CHSE 12TH CLASS
INDIRA GANDHI WOMENS COLLEGE
05.2011 - 04.2013
No Degree - ICSE 10TH CLASS
HAPPY HOME SCHOOL
05.2010 - 04.2011
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