Urvi Mundra

Jodhpur

Summary

Accomplished management professional with a proven track record in building and leading high-performing cross-functional teams. Demonstrated ability to drive business growth, enhance client retention, and implement innovative strategies aligned with organizational goals. Known for delivering superior customer satisfaction through strategic relationship management and process improvements. Recognized for exceptional communication, adaptability, and analytical problem-solving capabilities.

Overview

years of professional experience

Work History

Senior Manager

ICICI Lombard

Mumbai

05.2023 - 01.2025

Acquire new customer relationships, and increase the wallet share of existing customer relationships, with a resolute focus on service quality and customer satisfaction.
Spearheading the activities involving training, development of the team and channels to drive business growth.
Liaison with multiple teams in rolling out day to day processes for smooth functioning.
Manage a portfolio of VIP client worth 7 crore, ensuring exceptional service delivery and relationship management.
Keeping a close eye on channel profitability & growth via correct product mix with the objective to keep COR
Provide regular reports and dashboards to senior management, highlighting areas of improvement & success.
Analyse and quantify risks using statistical methods to aid in the development of risk management strategies.

Education

MBA - Finance And Marketing

Mulshi Institute of Business Management

Pune

04-2023

Bachelor of Commerce Honours - Finance And Economics

Jai Narayan Vyas University

Jodhpur

04-2021

Skills

Customer acquisition
Risk analysis
Data reporting
Service delivery

Relationship building
Team Leadership & Staff Development
Strong interpersonal communication skills
Hands on excel and power point presentation

Internships and Projects

Marketing intern at Nine Star Broking Pvt. ltd. |October 2020-December 2020|
Sales and Marketing Intern at Tenhard India. | May 2022-August 2022|
Financial Analysis on Godrej consumer products.

Certification

Highflier certificate by ICICI Lombard
Basic Excel

Extracurricular

Co-coordinator of Lifestyle Development Cell, Student Council MIBM Pune
Participated in Mock United Nations
Worked in the NGO Rakshak Foundation and Bal Basera Seva Sansthaan

Timeline