UTKARSH DUBEY
Pre-Sales Solution Architect – OSS, CEM, Assurance & AI/ML
Bhopal
Summary
Pre-Sales and OSS Solution Architect with 12+ years across Tier-1 telecom operators, delivering end-to-end OSS transformations, automation programs, and service assurance modernization. Strong experience in RFP/RFI/RFQ response creation, solution positioning, architecture definition, and cross-vendor integrations. Expertise spans OSS stacks (FCAPS), network observability, CEM, probing, performance, analytics, and AI/ML-driven assurance use cases. Demonstrated ability to architect cloud-native OSS environments reduces MTTR, improve customer experience, and accelerate time-to-operations. Skilled in TM Forum ODA, TOGAF, and 3GPP/5G alignment. Global experience across UK, Middle East, Europe, China and APAC; executing pre-sales, PoCs, proposals, operational models, and target architecture for operators.
Overview
15
15
years of professional experience
6
6
Certifications
Work History
Pre-Sales Service Assurance Lead
Tech Mahindra Ltd
06.2024 - 04.2025
- Led pre-sales support including RFI/RFP responses, proposal scoping, pricing inputs, SOW content and solution positioning.
- Completed 12 impact assessments for major OSS transformation programs.
- Anchored assurance solution scope for cloud-native 5G Core SI.
- Delivered technical presentations, capability demonstrations and value articulation.
OSS & Core Network Solutions
Tech Mahindra Ltd
01.2022 - 05.2024
- Led architecture and modernization from Hadoop to cloud-native Kubernetes OSS platforms.
- Implemented 7 AI models improving anomaly detection and reducing MTTR by ~40 percent.
- Designed automated health-check reporting and proactive detection for Service Assurance.
- Managed ITSM across multiple OSS domains and vendors.
- Developed comprehensive OSS integration architectures for inventory and assurance consolidation, aligning TMF SID entities with customer data models.
Supported pre-sales bids and conducted client workshops to defi ne solution scope, architecture, and value realization models.
OSS / CEM SME
Tech Mahindra Ltd
01.2020 - 12.2021
- Migrated OSS estate from Nokia to EXFO with automation that cut indexing timelines from hours to minutes.
- Wrote architecture and integration specs; sustained ~96% CSAT while steering RFIs/RFPs for new assurance and inventory-adjacent integrations.
- Defined OSS/CEM requirements, RFIs and integration blueprints.
- Automated CEM workflows and indexing.
- Supported pre-sales engagements including business case builds.
SOC Operations Consultant
Ericsson
02.2020 - 08.2020
- Defined CEM analytics requirements supporting experience improvement and revenue outcomes.
- Built CEM-driven analytics that supported ~5% postpaid revenue uplift; authored assurance use-cases that improved RCA accuracy by ~30%.
- Contributed to omni-channel transformation proposals with service-quality hooks and inventory alignment considerations.
Solution Architect – OSS & CEM
Huawei Technologies
03.2017 - 11.2017
- Authored PoC and solution documents, RFP/RFI responses and functional designs.
- Managed OSS adoption and capability expansion for service assurance.
- Drove SMART CARE OSS adoption for RAN optimization; improved engineer trace efficiency ~50%.
- Defined PoC use-cases and functional specs for new CEM tooling; supported RFI/RFP response cycles.
Integration Engineer
IBM
01.2015 - 07.2015
- Billing migration support, process improvement and stakeholder training.
- Led nationwide BSS→AMDOCS (KENAN) migration; captured requirements and instituted governance gates that lifted risk-capture ~80%.
OSS Expert & Telecom Engineer
Astellia
01.2011 - 01.2014
- Delivered probing, analytics and OSS optimizations across Tier-1 operators.
- Implemented DPI, probing and capacity analytics.
- Supported SMART’s 3G/4G launch with probing/DPI and protocol analytics, delivering $2.4M ROI in 6 months through targeted assurance insights.
- Ran audits across 10+ operators; authored service-performance use-cases that achieved ~200% ROI within two quarters.
Graduate Engineer Trainee
Netwing Technologies Pvt Ltd
07.2010 - 06.2011
Education
Bachelor of Engineering - Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal06-2010
Skills
OSS Stack End-to-End (FCAPS) CEM Probing Performance Assurance
AI/ML for OSS AIOps Observability MTTR Reduction
Cloud-Native OSS Kubernetes Azure
AI-based anomaly detection
Fault, Configuration, Accounting, Performance, Security (FCAPS)
CEM analytics, DPI, probing
Closed-loop OSS operations
SLA/SLO-based Assurance
CEM, FCAPS, Fault Management, Performance, Probing, DPI
Azure, AKS, Kubernetes, Hadoop, Spark/HBase, Kafka, ELK
Diameter, Radius, 5G SBI, N7, N15, Gx, Rx, Sy
Prometheus, Grafana, Wireshark, Kibana, JIRA, ETL
Open APIs and data models
Accomplishments
- MTTR reduced by up to 40 percent through AI-driven observability
- Delivered cloud-native OSS modernization blueprints
- Automated assurance tasks by more than 70 percent
- Enabled multi-vendor OSS delivery across international regions
Certification
TM Forum ODA Practitioner
GLOBAL EXPERIENCE
UK, Middle East, China, France, Spain, Philippines
Timeline
Pre-Sales Service Assurance Lead
Tech Mahindra Ltd
06.2024 - 04.2025
OSS & Core Network Solutions
Tech Mahindra Ltd
01.2022 - 05.2024
SOC Operations Consultant
Ericsson
02.2020 - 08.2020
OSS / CEM SME
Tech Mahindra Ltd
01.2020 - 12.2021
Solution Architect – OSS & CEM
Huawei Technologies
03.2017 - 11.2017
Integration Engineer
IBM
01.2015 - 07.2015
OSS Expert & Telecom Engineer
Astellia
01.2011 - 01.2014
Graduate Engineer Trainee
Netwing Technologies Pvt Ltd
07.2010 - 06.2011
Bachelor of Engineering - Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya