Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic
Vaibhav

Vaibhav

Manager (Retention & User Experience )
Banglore

Summary

Part of a user experience team with 3 years experience .

Currently directing and improving operations with strong expertise in retentions , handling priority support and escalations & devicing a solution to help the cx & also maintaining the high sales and retention rate.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Manager -Retention & Category Lead

BYJUS
Banglore
01.2022 - Current
  • Leading the team to help and guide them with the best possible outcomes to help the customers.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Improved operational planning and business frameworks to enhance resource utilization and Customer Satisfaction .

Assistant Manager-Mentoring & Retention

BYJUS
Banglore
12.2019 - 12.2021
  • Helping the customers with best user experience and providing them the best tools to help them out with any post sales issue . Listening and understanding cx problems .Devicing a solution to help the cx while also maintaining the high sales and retention rate for the company .
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.


Product Specialist

BYJUS
Banglore
02.2019 - 12.2019
  • Being a Specialist of the company products and helping the Customers to solve their issues and doubts about the product.
  • Continually expanded knowledge of [Product or Service] product line.
  • Researched product's technical specifications and accurately communicated information.


Business Development Associate.

BYJUS
Banglore
10.2018 - 02.2019
  • Used coordination and planning skills to achieve results according to schedule.
  • Working as a BDA & Counsellor to provide the best learning solution to the parents for their kids .
  • Achieving the sales & Revenue targets
  • Maintained energy and enthusiasm in fast-paced environment.

Education

BTECH - Computer Science

Kurukshetra University
Yamunanagar
08.2014 - 07.2018

Skills

    Business Acumen

undefined

Achievements

  • Certified by BYJU'S for 100% Work Efficiency ( Dec 2021)
  • Performer of the Month ( June 2019)
  • Leader in Pilot Projects (Aug 2019)
  • Participation in Start plus Ad. Campaign Pilot Project (Aug 2019 )


Timeline

Manager -Retention & Category Lead

BYJUS
01.2022 - Current

Assistant Manager-Mentoring & Retention

BYJUS
12.2019 - 12.2021

Product Specialist

BYJUS
02.2019 - 12.2019

Business Development Associate.

BYJUS
10.2018 - 02.2019

BTECH - Computer Science

Kurukshetra University
08.2014 - 07.2018

Similar Profiles

CREATE PROFILE
Vaibhav Manager (Retention & User Experience )