Vaibhav
Manager (Retention & User Experience )
Banglore
Summary
Part of a user experience team with 3 years experience .
Currently directing and improving operations with strong expertise in retentions , handling priority support and escalations & devicing a solution to help the cx & also maintaining the high sales and retention rate.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Manager -Retention & Category Lead
BYJUS
Banglore
01.2022 - Current
- Leading the team to help and guide them with the best possible outcomes to help the customers.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Improved operational planning and business frameworks to enhance resource utilization and Customer Satisfaction .
Assistant Manager-Mentoring & Retention
BYJUS
Banglore
12.2019 - 12.2021
- Helping the customers with best user experience and providing them the best tools to help them out with any post sales issue . Listening and understanding cx problems .Devicing a solution to help the cx while also maintaining the high sales and retention rate for the company .
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Product Specialist
BYJUS
Banglore
02.2019 - 12.2019
- Being a Specialist of the company products and helping the Customers to solve their issues and doubts about the product.
- Continually expanded knowledge of [Product or Service] product line.
- Researched product's technical specifications and accurately communicated information.
Business Development Associate.
BYJUS
Banglore
10.2018 - 02.2019
- Used coordination and planning skills to achieve results according to schedule.
- Working as a BDA & Counsellor to provide the best learning solution to the parents for their kids .
- Achieving the sales & Revenue targets
- Maintained energy and enthusiasm in fast-paced environment.
Education
BTECH - Computer Science
Kurukshetra University
Yamunanagar 08.2014 - 07.2018
Skills
Business Acumen
Influencing and consensus-building
Building effective client/customer relations
Customer retention strategies
Achievements
- Certified by BYJU'S for 100% Work Efficiency ( Dec 2021)
- Performer of the Month ( June 2019)
- Leader in Pilot Projects (Aug 2019)
- Participation in Start plus Ad. Campaign Pilot Project (Aug 2019 )
Timeline
Manager -Retention & Category Lead
BYJUS
01.2022 - Current
Assistant Manager-Mentoring & Retention
BYJUS
12.2019 - 12.2021
Product Specialist
BYJUS
02.2019 - 12.2019
Business Development Associate.
BYJUS
10.2018 - 02.2019
BTECH - Computer Science
Kurukshetra University
08.2014 - 07.2018