VAIBHAV GAUR
Financial Advisor
Summary
Aspiring data and analytics professional with a global mindset and a strong foundation in operations, finance, and technology. Seeking international opportunities to apply analytical skills, business understanding, and a commitment to continuous learning in dynamic, multicultural environments.
Motivated and detail-oriented professional with 3+ years of experience in customer service, operations, and financial analysis. Certified Data Analyst Beginner by British Telecom, with intermediate-level Cost Management Accountancy education. A quick and keen learner with mentoring experience, passionate about continuous skill development and data-driven problem-solving. Skilled in Excel, MySQL, Power BI, and currently learning Python to transition into global data and analytics roles.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Process Associate
British Telecom (Openreach - Financial Advisor)
07.2022 - Current
- - Act as a validator for financial judgments on customer tickets (cases).
- - Manage field service operations across the UK regions (Wales, Ireland, Scotland, England).
- - Ensure accurate and timely handling of cases using internal applications.
- - Deliver prompt and empathetic responses to customer inquiries.
- - Maintain work quality with high attention to detail and compliance.
Customer Executive – Supply Closure
Spinny
03.2021 - 05.2022
- - Delivered exceptional customer service by maintaining a professional, solution-oriented approach.
- - Handled documentation, internal data dashboard management, and follow-ups for closures.
- - Logged and maintained accurate records of all customer interactions and transactions.
- - Ensured end-to-end process adherence from onboarding to final closure.
Customer Support Executive
Lenskart
01.2020 - 02.2021
- - Provided support to customers regarding eyewear products and services.
- - Resolved queries related to orders, prescriptions, and delivery using internal tools.
- - Maintained customer satisfaction and retention through efficient and courteous handling.
- - Contributed to team targets and collaborated with internal departments for escalated cases.
Education
Bachelor of Commerce - B.Com
University of Delhi
01.2023
Skills
- Advanced Excel: VLOOKUP, Pivot Tables, Conditional Formatting, Data Cleaning, Dashboards
Certification
- Certified Data Analyst Beginner (Internal Certification by British Telecom: Completed assignments and exams)
Interests
- Music, - Travelling, - Data Analytics (Beginner projects in progress)
Timeline
Process Associate
British Telecom (Openreach - Financial Advisor)
07.2022 - Current
Customer Executive – Supply Closure
Spinny
03.2021 - 05.2022
Customer Support Executive
Lenskart
01.2020 - 02.2021
Bachelor of Commerce - B.Com
University of Delhi
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