VAIBHAV GAUR
Financial Advisor
Summary
Aspiring data and analytics professional with a global mindset and a strong foundation in operations, finance, and technology. Seeking international opportunities to apply analytical skills, business understanding, and a commitment to continuous learning in dynamic, multicultural environments.
Motivated and detail-oriented professional with 3+ years of experience in customer service, operations, and financial analysis. Certified Data Analyst Beginner by British Telecom, with intermediate-level Cost Management Accountancy education. A quick and keen learner with mentoring experience, passionate about continuous skill development and data-driven problem-solving. Skilled in Excel, MySQL, Power BI, and currently learning Python to transition into global data and analytics roles.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Process Associate
British Telecom (Openreach - Financial Advisor)
07.2022 - Current
- - Act as a validator for financial judgments on customer tickets (cases).
- - Manage field service operations across the UK regions (Wales, Ireland, Scotland, England).
- - Ensure accurate and timely handling of cases using internal applications.
- - Deliver prompt and empathetic responses to customer inquiries.
- - Maintain work quality with high attention to detail and compliance.
Customer Executive – Supply Closure
Spinny
03.2021 - 05.2022
- - Delivered exceptional customer service by maintaining a professional, solution-oriented approach.
- - Handled documentation, internal data dashboard management, and follow-ups for closures.
- - Logged and maintained accurate records of all customer interactions and transactions.
- - Ensured end-to-end process adherence from onboarding to final closure.
Customer Support Executive
Lenskart
01.2020 - 02.2021
- - Provided support to customers regarding eyewear products and services.
- - Resolved queries related to orders, prescriptions, and delivery using internal tools.
- - Maintained customer satisfaction and retention through efficient and courteous handling.
- - Contributed to team targets and collaborated with internal departments for escalated cases.
Education
Bachelor of Commerce - B.Com
University of Delhi
01.2023
Skills
- Advanced Excel: VLOOKUP, Pivot Tables, Conditional Formatting, Data Cleaning, Dashboards
Certification
- Certified Data Analyst Beginner (Internal Certification by British Telecom: Completed assignments and exams)
Interests
- Music, - Travelling, - Data Analytics (Beginner projects in progress)
Timeline
Process Associate
British Telecom (Openreach - Financial Advisor)
07.2022 - Current
Customer Executive – Supply Closure
Spinny
03.2021 - 05.2022
Customer Support Executive
Lenskart
01.2020 - 02.2021
Bachelor of Commerce - B.Com
University of Delhi
Similar Profiles
K Kiran KumarK Kiran Kumar
Lead Consultant/Manager - E2E Delivery at British Telecom (Openreach)Lead Consultant/Manager - E2E Delivery at British Telecom (Openreach)
Martyn KenneyMartyn Kenney
Telecommunications engineer at British Telecom/OpenreachTelecommunications engineer at British Telecom/Openreach
Kevin DoranKevin Doran
Fibre Specialist Engineer at Openreach British Telecom (BT)Fibre Specialist Engineer at Openreach British Telecom (BT)
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd