PRASHANT VALAND - Senior Associate - GENPACT

Summary

Salesforce Senior Associate with over three years of hands-on experience in designing, developing, and maintaining scalable CRM solutions on the Salesforce platform. Adept in Apex programming, Lightning Web Components (LWC), Visualforce, and process automation tools, like Flows and Process Builder. Skilled in data management, and solving complex technical challenges to enhance business operations. Known for a collaborative approach, continuous learning, and delivering measurable value through technology-driven solutions.

Overview

3

years of professional experience

6082

years of post-secondary education

6

Certifications

3

Languages

Work History

Senior Associate

GENPACT

03.2022 - Current

Offer expertise and support to team members on Salesforce functionalities, best practices, and technical troubleshooting.
Work closely with development teams to integrate the product into business processes, and drive synergy across departments.
Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Set up and controlled user access levels across databases to protect important data.
Develop and customize Salesforce applications, features like workflows, reports, flows, and functionalities, to meet specific business needs and enhance user experience.
Resolved users' queries while working on the Atlassian Jira tool.
Trained and supported new team members, maintaining culture of collaboration.
Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Increased customer service success rates by quickly resolving issues.
Drafted common document templates to reduce time spent creating documents from scratch.
Boosted productivity through the creation of custom reports and dashboards for key stakeholders.
Collaborated with cross-functional teams to design, develop, and implement efficient Salesforce solutions.
Provided ongoing technical support for users, troubleshooting issues, and offering guidance on best practices.
Maintained strong client relationships through effective communication during requirements gathering sessions.
Developed customized reports and dashboards for various departments, enabling better decisionmaking.
Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.

Education

MCA -

JAIN UNIVERSITY

04.2001 - 02.2024

Bsc.IT -

UKA TARSADIA UNIVERSITY

HSC-SCIENCE -

AASHADEEP VIDHYALAY

SSC -

JEEVAN BHARTI PRAVUTTI VIDHYALAY

Skills

Salesforce Development: Visualforce, Lightning Web Components (LWC), Apex, Triggers

Salesforce Customization: Process Builder, Flows, Workflow Management, Formula Fields

Salesforce Data Management: Reports, Dashboards, SOQL

Salesforce Administration: User Management, Security, Data Management, User Access Control

Salesforce Automation: Process Builder, Flow Automation, Workflow Rules

Object-Oriented Programming (OOP): Java, JavaScript

HTML, CSS, JavaScript: Web Development Skills

Atlassian Jira: Issue Tracking and Project Management

Remote Technical Support: Troubleshooting and User Support

Critical Thinking & Problem Solving: Issue Resolution and Decision-Making

Team Collaboration & Communication: Cross-functional Teamwork and Stakeholder Interaction

Performance Monitoring: System Optimization and Monitoring

Adaptability & Learning Agility: Quick Learning and Tool Adaptation

Affiliations

Designed and implemented custom user interfaces using Lightning Web Components (LWC) to enhance user interaction and operational efficiency
Integrated Salesforce with third-party systems via REST APIs to enable seamless, secure data exchange
Configured Salesforce automation tools such as Validation Rules, Flows, and Process Builder to streamline business processes and enforce data consistency
Implemented and managed security models using profiles, roles, permission sets, and field-level security to ensure data confidentiality and integrity
Diagnosed and resolved technical issues, optimizing existing code and configurations for improved performance
Ensured data integrity through strong data management practices, contributing to secure and reliable data environments
Collaborated with senior developers and cross-functional teams to design new features, enhance platform functionalities, and resolve complex issues
Provided expert-level support and guidance to team members on Salesforce best practices, platform functionalities, and technical troubleshooting
Worked closely with development and business teams to align Salesforce enhancements with organizational goals, promoting cross-departmental efficiency
Customized Salesforce features, including workflows, reports, dashboards, and user interface components, to meet unique business requirements
Managed and resolved user queries and project tickets efficiently using the Atlassian Jira tool

Certification

Salesforce Certified Platform Developer I

Timeline