VALENTINA EKKA
Vasant Kunj
Summary
Dynamic Senior Associate at Air India with a proven track record in team management and strategic planning. Successfully implemented process improvements, enhancing operational efficiency and accuracy. Renowned for analytical thinking and resilience under pressure, fostering professional growth among crew members while optimizing passenger experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Associate
Air India
07.2023 - Current
- Trained and supported crew members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored crew members, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with other management verticals ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Chief Cabin Crew
Air India
08.2019 - 07.2023
- Leading crew members to international and domestic destinations by actively participating in briefing and debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Managed challenging flight checks, adhering to situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre airline policies, and following emergency procedures when necessary.
Deputy Cabin Crew
Air India
07.2014 - 08.2019
- Heading flights as cabin supervisors, leading teams to international and domestic destinations.
- Ensuring compliance to safety procedures on board.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Coaching and mentoring the team members.
Senior Cabin Crew
Air India
07.2007 - 07.2014
Cabin Crew
Indian Airlines
08.2003 - 07.2007
Education
MBA - HR
IGNOU
01.2012
Graduation -
Delhi University
01.2000
Skills
- Team management
- Analytical thinking
- Time optimization
- Strategic planning
- Pressure resilience
Personal Information
Date of Birth: 07/04/80
Affiliations
- Fitness driven
- Reading Books
Certification
- Leadership training certificate
- Analytical thinking
- Email Writing
Timeline
Senior Associate
Air India
07.2023 - Current
Chief Cabin Crew
Air India
08.2019 - 07.2023
Deputy Cabin Crew
Air India
07.2014 - 08.2019
Senior Cabin Crew
Air India
07.2007 - 07.2014
Cabin Crew
Indian Airlines
08.2003 - 07.2007
MBA - HR
IGNOU
Graduation -
Delhi University
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