VANDANA Khavasi

• I have experience in CRM tool where below are the roles and responsiblities I was managing in both the organization.

1. Store customer data: Contact information, purchase history, and preferences.
2. Track interactions: Record sales calls, emails, meetings, and other communications.
3. Analyze customer behavior: Identify patterns, preferences, and pain points.
4. Automate tasks: Streamline sales, marketing, and customer service processes.
5. Enhance customer experience: Provide personalized support, offers, and services.

• Providing support to the Branches as per Bussiness requiemnts
• Attending calls and managing reception
• Greeting and managing visitors, and walk in clients at office for a feel good factor
• Providing and amenities to users for smooth functioning of branch operations
• Attending calls and ensuring pass on leads to proper teams to support bussiness
• Employees engagement activity
• New Joinee - kits and formalities, cordinating with HO for support
• Ensuring right vendors on-boarding as per the correct process, and stremlining branch level purchases at optimum cost
• Checking and processing vendor invoices and employee claims in cordination with HO for timely payouts
• Handling petty cash expenses
• Attendance & Office Discipline
• Maintaining and upkeeping of office, pantry
• Maintanance of attendance register, courier register
• Stock maintance of stationery and pantry items
• Equipment maintenance