Vaneet Singh
Project Management | Stakeholder Management
Kochi
Summary
Knowledgeable Senior Associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature.
Overview
12
12
years of professional experience
Work History
Senior Associate
EY, Ernst & Young
Kochi
09.2014 - Current
- Project Management support and coordination for EY's corporate social responsibility team
- Compiling content along with facilitating creation and publishing of monthly project pipeline report
- Facilitated effective communication and collaboration between stakeholders and teams for effective project management and setting up project structure
- Ensure quality checks for assessing project health and flagging delays or discrepancies
- SharePoint Management as per stakeholder requests which also includes designing and curating content on sites
- Managing mailboxes and yammer groups
- Maintenance and reconciliation of GLMS lists
- Knowledge of working on different tools, Retain, SCORE, GIS, Client lookup, Qualtrics, Power BI
Associate
Sutherland Global services
Kochi
06.2013 - 10.2014
- Provided assistance in technical troubleshooting over phone
- Helping customer virtually assisting install McAfee software and upselling McAfee subscription
Technical and Quality Analyst
Wipro Ltd
New Delhi
11.2009 - 05.2013
- Auditing calls (recorded and live calls), providing feedback to associates to improve customer service and ensure that process guide line are followed and high degree of quality is maintained on calls/chats
- Non-Sat analysis and providing relevant feedback to agents
- Responsible for driving compliance and process hygiene for E-support process
Education
Bachelor of Computer Applications - Computer And Information Sciences
Sikkim Manipal University
New Delhi 08.2007 - 09.2011
Skills
Project Management
Customer service orientation
Preparing reports
MS Office / SharePoint
Shared Mailbox Management
Microsoft Power BI
Timeline
Senior Associate
EY, Ernst & Young
09.2014 - Current
Associate
Sutherland Global services
06.2013 - 10.2014
Technical and Quality Analyst
Wipro Ltd
11.2009 - 05.2013
Bachelor of Computer Applications - Computer And Information Sciences
Sikkim Manipal University
08.2007 - 09.2011