Varad Patwardhan
Pune
Summary
Dynamic hotel operations professional with experience at Pride Hotel Pune, excelling in customer complaint resolution and upselling. Proven ability to enhance guest experiences through effective relationship management and cross-functional communication. Proficient in POS systems, ensuring accurate payment processing and seamless operations across departments.
Overview
1
1
year of professional experience
Work History
Hotel Operations Trainee
Pride Hotel Pune
Pune
06.2023 - 12.2023
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Processed payments using credit card machines or POS systems.
- Monitored visitor access to secure areas of the building.
- Coordinated with various departments to ensure smooth operations.
- Answered incoming calls and provided information about services and products.
- Prepared daily reports on customer inquiries, complaints, or comments.
Hotel Operations Trainee
Conrad Pune
Pune
06.2023 - 11.2023
- Engaged in operations within all four core departments: front office, food & beverage, housekeeping, and kitchen
- Performed data entry tasks accurately and efficiently.
Education
BA - Hospitality Management
International Institute of Hotel Management
Pune01.2023
12th Standard -
Maharashtra state institute of hotel management and catering technology
Pune01.2020
10th Standard -
City International School
Pune01-2017
Skills
- Upselling and payment processing
- Customer complaint resolution
- Relationship management
- Front office operations
- Multi-guest handling
- POS system proficiency
- Cross-functional communication
Awards
Completed the e-hotelier course
Languages
- English
- Hindi
- Marathi
- German
Accomplishments
- Helped the hotel to achieve the yearly budget
Languages
English
First Language
German
Beginner (A1)
A1
Hindi
Beginner
A1
Timeline
Hotel Operations Trainee
Pride Hotel Pune
06.2023 - 12.2023
Hotel Operations Trainee
Conrad Pune
06.2023 - 11.2023
BA - Hospitality Management
International Institute of Hotel Management
12th Standard -
Maharashtra state institute of hotel management and catering technology
10th Standard -
City International School
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