Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vartika Bishnolia

Process cum Softskill Trainer
Chandigarh

Summary

Experienced professional with a strong background in process training. Skilled in improving team collaboration and achieving measurable results. Proficient in curriculum development, delivering effective training sessions, and evaluating performance. Recognized for reliability and adaptability in fast-paced and ever-changing environments. Exceptional communication and leadership abilities that foster a productive and motivated team.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Process Trainer

Jungleworks Pvt Limited
11.2024 - Current
  • Formulated in-depth training resources that substantially elevated trainee performance metrics.
  • Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
  • Developed new and improved training programs to fit underserved areas.
  • Provided ongoing mentorship to employees, promoting professional growth and development within the organization.

Softskill Trainer

Chandigarh University
01.2024 - 10.2024
  • Enhanced participant engagement by incorporating real-life scenarios and interactive activities in training sessions.
  • Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
  • Utilized various instructional strategies such as storytelling, group discussions, demonstrations, case studies, and simulations to accommodate diverse learning styles among participants.
  • Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.

Process Trainer

eClerx
12.2022 - 12.2023
  • Maintain & enhance a supportive structure to enhance team effectiveness for distributors & accounts for emerging sales opportunities and support
  • Worked with various teams to ensure smooth integration of new systems and processes.
  • Facilitated post-training assessments by analyzing feedback to improve course content and delivery.
  • Delivered high-quality training sessions, leading to increased productivity among team members.

Sr. Quality Analyst

Tech Mahindra
03.2022 - 11.2022
  • Maintain quality and provide guidance where agent lack
  • Conducted calibration sessions and feedback session for the team

Quality Analyst

Mattsen Kumar
01.2021 - 10.2021
  • Monitors the customer interactions and use them to evaluate forms to capture insights from these interactions
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Process Trainer

Hash BNM India
12.2019 - 01.2021
  • Ensured effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities
  • Conducted training sessions of high quality, enhancing team productivity significantly.
  • Maintain adequate records for training purposes
  • Collaborated with cross-functional teams for seamless integration of new processes and systems.

Education

Bachelor of business administration -

Apex institute of management and science
05.2016 - 05.2019

Class 12th - undefined

Defence Public school
03.2014 - 05.2015

Class 10th - undefined

Defence Public school
03.2012 - 05.2013

Skills

Feedback analysis

Subject matter expertise

Coaching and mentoring

undefined

Accomplishments

  • Scheduled and taught weekly internal sessions to groups of 25+ employees.
  • Identifies areas for improvement and network with technical resources to identify and implement Most Effective Technology.
  • Participated in annual training schedule planning.

Timeline

Process Trainer

Jungleworks Pvt Limited
11.2024 - Current

Softskill Trainer

Chandigarh University
01.2024 - 10.2024

Process Trainer

eClerx
12.2022 - 12.2023

Sr. Quality Analyst

Tech Mahindra
03.2022 - 11.2022

Quality Analyst

Mattsen Kumar
01.2021 - 10.2021

Process Trainer

Hash BNM India
12.2019 - 01.2021

Bachelor of business administration -

Apex institute of management and science
05.2016 - 05.2019

Class 12th - undefined

Defence Public school
03.2014 - 05.2015

Class 10th - undefined

Defence Public school
03.2012 - 05.2013

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Vartika BishnoliaProcess cum Softskill Trainer