Summary
Overview
Work History
Education
Skills
Timeline
Generic
LALIT GAUTAM

LALIT GAUTAM

Process Trainer
Navi Mumbai

Summary

Dynamic Process Trainer with a proven track record at WNS Global Services, enhancing team productivity through engaging training sessions and effective coaching. Skilled in feedback analysis and clear communication, I foster collaboration and drive continuous improvement, significantly reducing employee turnover while ensuring high-quality training outcomes.

Overview

21
21
years of professional experience

Work History

Process Trainer

WNS Global Services
09.2019 - Current
  • Delivered high-quality training sessions, leading to increased productivity among team members.
  • Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
  • Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
  • Collaborated with cross-functional teams for seamless integration of new processes and systems.
  • Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
  • Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.

Pharmacist and Store Manager

Urmila Medical
04.2012 - 03.2019
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.

Sr. Associate

Wipro Ltd
02.2006 - 02.2012
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

Client Response Executive

GTL Ltd
06.2005 - 01.2006
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Customer Service Representative

Global Respondez
01.2005 - 05.2005
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science -

Himalayan Garhwal University
Uttarakhand

Diploma In Pharmacy -

Bharati Vidyapeeth Institute of Pharmacy
Navi Mumbai

Skills

Training delivery

Timeline

Process Trainer

WNS Global Services
09.2019 - Current

Pharmacist and Store Manager

Urmila Medical
04.2012 - 03.2019

Sr. Associate

Wipro Ltd
02.2006 - 02.2012

Client Response Executive

GTL Ltd
06.2005 - 01.2006

Customer Service Representative

Global Respondez
01.2005 - 05.2005

Bachelor Of Science -

Himalayan Garhwal University

Diploma In Pharmacy -

Bharati Vidyapeeth Institute of Pharmacy

Similar Profiles

CREATE PROFILE
LALIT GAUTAMProcess Trainer