Proficient in using documentation tools (Oxygen XML Editor, FrameMaker, MS Office, Excel, Visio, SnagIt, Confluence, MindTouch authoring and publishing tool, and Camtasia)Good knowledge of structured documentation, topic-based authoring, DITA and XMLAbility to work with software for producing easy-to-understand technical documents such as User Guides, Release Notes, and Administrator GuidesKnowledge of agile environment, creation of user stories, sprint planning, software/support documentation and product guidesProficient in writing assignments according to the set standards regarding order, clarity, conciseness, style, and terminologyUnderstand documentation requirements and deliver clear and concise quality documentsPossess good knowledge of project tracking tools like JIRA and Azure DevOps, especially tracking tickets that require documentationGood knowledge of the Documentation Development Life Cycle (DDLC) or Technical Writing process, Software Development Life Cycle (SDLC), and documents involved in the Software IndustryGood knowledge of Microsoft Style Guide, and ability to adhere to company-specific style guides Proficient in writing assignments according to the set standards regarding order, clarity, conciseness, style, and terminology