Varun V
IT Asset & Logistic Co-ordinator
BENGALURU,Karnataka
Summary
Dynamic IT Support Engineer with a proven track record at Concentrix in enhancing system efficiency and user satisfaction. Excelled in hardware diagnostics and application support, significantly improving response times. Skilled in staff education, demonstrating exceptional ability to translate complex technical issues into understandable terms. Renowned for innovative solutions in asset management, achieving a notable increase in project delivery efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Engineer
Concentrix
07.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Performed configuration audits and confirmed physical inventory consistent with configuration management database.
- Verified quality and completeness of department's asset database, data warehouse and materials and research dashboards.
- Received IT assets, verified delivery to correct locations and coordinated IT asset setup and teardown activities.
- Developed cost estimates and project specifications for proposals.
Asset Management Analyst
24/7.ai
05.2021 - 06.2022
Asset Management Analyst
Mphasis BPO
04.2016 - 01.2021
Education
Bachelor of Science - Computer Application
Sacred Heart College
Tamil Nadu, India 04.2011 - 04.2014
Skills
- Patch management
- Operating systems
- Hardware diagnostics
- Application support
- Videoconferencing
- User credential management
- Desktop support
- Software diagnosis
- Network diagnostics
- Service support
- Ticket management
- Technical issues analysis
- LAN/WAN
- Staff education and training
- Hardware upgrades
- TCP/IP
- Application installations
- Complaint resolution
Motor Riding
I love to drive the bike for a long distance
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Hindi
Elementary (A2)
Malayalam
Beginner (A1)
Timeline
IT Support Engineer
Concentrix
07.2022 - Current
Asset Management Analyst
24/7.ai
05.2021 - 06.2022
Asset Management Analyst
Mphasis BPO
04.2016 - 01.2021
Bachelor of Science - Computer Application
Sacred Heart College
04.2011 - 04.2014
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