Vasudevan P K
Thrissur
Summary
Operations professional with focus on streamlining branch activities and enhancing customer service. Skilled in team leadership, inventory management, and optimising operational workflows to drive efficiency and productivity. Proven track record of implementing process improvements and maintaining compliance with company standards.
Experienced operations manager with a strong focus on regulatory compliance and risk management. Proven ability to enhance service delivery and maintain high customer retention rates across multiple finance branches.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager
Melker Finance And Leasing Private Limited Company
Thrissur
04.2025 - Current
- Oversaw daily operations across multiple branches of the finance and leasing company.
- Managed team performance and provided training for new staff members.
- Developed and implemented operational strategies to enhance service delivery.
- Ensured compliance with financial regulations and company policies.
- Coordinated communication between departments to streamline processes.
- Analyzed market trends to identify opportunities for growth and development.
- Led regular meetings to discuss objectives and address challenges faced by teams.
- Fostered a collaborative environment to improve employee engagement and satisfaction.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
Branch Operations Manager
CSB Bank Limited
Thrissur
05.2021 - 04.2025
- Managed daily branch operations to ensure smooth service delivery.
- Supervised staff to maintain high levels of customer satisfaction.
- Implemented operational policies to enhance efficiency across departments.
- Coordinated with other departments for effective issue resolution.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Managed inventory levels of cash, supplies, and other resources.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Prepared monthly reports on branch performance metrics.
- Ensured compliance with banking regulations and policies.
Store Manager
P M Mills
Thrissur
04.2020 - 04.2021
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
Education
Master of Business Administration - Human Resources
Mercy College
Guruvayur Bachelor of Arts - English Language and Literature
Co-operative Arts and Science College
Thrissur HSC - Bio-maths
GHSS Kochannur
Thrissur Skills
- Branch operations handling
- Customer relations
- Operations management
- Banking systems understanding
- Knowledge of banking products
- Regulatory compliance
- Risk assessment and management
- Risk compliance and regulation
- Sales strategy development
- Effective communication
Languages
5,C1,3,B1,5,C1
Certification
- IRDAI certified
- New model of business
- Gold Appraising And valuing
Languages
Malayalam
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Area Manager
Melker Finance And Leasing Private Limited Company
04.2025 - Current
Branch Operations Manager
CSB Bank Limited
05.2021 - 04.2025
Store Manager
P M Mills
04.2020 - 04.2021
Master of Business Administration - Human Resources
Mercy College
Bachelor of Arts - English Language and Literature
Co-operative Arts and Science College
HSC - Bio-maths
GHSS Kochannur