Vasudha V Shetty

• Generated annual budget forecasting information for executive and corporate reports.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Proficient in leading business planning & performance management of channel partners, including development & execution of joint sales/leasing plans, lease/contract negotiation, local area marketing, staff coaching, recruitment and hosting constructive meetings
• Leading, and managing key account negotiations, as well as ensuring to achieve company's revenue targets on a global scale
• Ensure seamless coordination among all departments within the organization (worldwide) to provide enriched and enhanced client satisfaction
• Collate and analyze account data and furnish insights to senior management within the organization
• Formulating strategy to drive customer experience & enhancing customer engagement through various programme & initiatives
• Tracking health and movement of customer base and preparing strategies to reduce unsafe base

· Coordinated Customer Service by interacting with clients, liaising with destination agents & coordinating with concerned departments for problem resolution.

· Assisted clients in determining their itineraries & travel plans, as well as offered them most competitive travel solutions.

Be a part of the in-house training for new recruits and for team members.

Handling of VVIPs / VIPs and international delegates

· Interacted with customers and provided tailored consultative service as travel advice.

· Conduct in house training for new recruit

· Ensured maintenance of excellent relations with clients & service delivery throughout to generate avenues for additional business

· Monitored speedy resolution of client queries and grievances to maximize satisfaction levels.

· Managed customer service operations for rendering quality services by resolving customer complaints on performance bottlenecks.

· Handling of VVIPs/ VIPs and International delegates

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Maintained protocol throughout routine work days and special events.
• Collected data, input records and protected electronic files.