VEERESHAM PEDDAPURAM

Key Responsibilities:

• JHD Operations: Manage and supervise Jio Home Delivery operations within a specific area (e.g., JP Operation).
• Sales Team Management:
  Recruit, train, and deploy outbound direct sales agents.Monitor refresher training on JHD processes and product knowledge.Drive lead acceptance and lead delivery on a daily basis.
• Channel Expansion: Drive channel expansion within the catchment territory.
• Performance Monitoring: Monitor the performance of retail outlets in the catchment territory.
• Target Achievement: Drive acquisition and revenue targets (inbound and outbound).
• Operationalization: Operationalize all Jio points within a Jio Centre.
• Own performance of preferred outlets of the territory

Skills and Qualifications:

• Experience: Experience in sales, team management, and operations.
• Communication & Interpersonal Skills: Strong communication, interpersonal, and leadership skills.
• Target Driven: Ability to drive performance and achieve targets.
• Knowledge of JHD Process: Familiarity with Jio Home Delivery processes and products.
• Problem-Solving: Ability to identify and resolve issues effectively.

• Strengthen the distribution and sales network by increasing the Selling Outlets to the maximum possible extent in the assigned territory
• Ensure existing customers are adequately serviced Understand the market demographics and drive sales strategy according to customer segments
• Drive the basic distribution parameters such as Channel profitability and Channel Satisfaction
• Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives
• Fostering good business relationships with residential and Market associations to drive network rollout and increase business
• Increasing cross selling of Postpaid and DTH to existing DSL customers
• Ensuring network augmentation and expansion by coordinating with Market Planning and Project Team to drive business

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standard
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
• To achieve the target on conversion from the walk-in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions / feedback to improve store productivity
• People Development / Team Management to ensure daily rostering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store
• Staff Customer Experience Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in Customer Experience

• Updated and maintained store signage and displays.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Created and maintained sales environment to support business objectives.

• Maintained strong call control and quickly worked through scripts to address problems.
• Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.