Veeresh C honawad
Senior Service Reliability Engineer
Bengaluru,KA
Summary
Experienced engineering professional specializing in predictive maintenance and system optimization. Proven track record of implementing reliability programs to reduce downtime and enhance operational efficiency. Collaborative team player dedicated to ongoing improvement and adept at adapting to changing operational demands.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Senior Service Reliability Engineer
Panasa tech
02.2025 - Current
- Enhanced plant performance with thorough risk assessments, identifying potential failures and mitigating their impacts.
- Supported quality assurance efforts by participating in audits of vendors'' manufacturing facilities, ensuring adherence to established specifications and standards.
- Developed comprehensive maintenance plans, ensuring timely execution of tasks and adherence to safety standards.
- Optimized equipment life cycles by performing regular inspections, monitoring performance trends, and recommending corrective actions as needed.
- Achieved 99.99% service uptime by implementing robust monitoring and automated recovery systems, exceeding company SLOs
Service Reliability Engineer
Esko
08.2023 - 01.2025
- Led post-incident reviews that lowered recurring incident rate by 55%, fostering a culture of blameless root cause analysis and continuous improvement
- Regularly coordinating with development and product teams on reliability improvements.
- Creating and maintaining detailed runbooks, standard operating procedures, and knowledge bases.
- Involvement with CI/CD setups for safe deployment practices.
- Supported quality assurance efforts by participating in audits of vendors'' manufacturing facilities, ensuring adherence to established specifications and standards.
- Developed comprehensive maintenance plans, ensuring timely execution of tasks and adherence to safety standards.
AWS support
Amazon
02.2021 - 03.2023
- Proficiency with AWS core services (EC2, S3, RDS, Lambda, CloudFormation, IAM, VPC).
- Experience using CloudFormation, Terraform, or similar tools.
- Scripting (Python, Bash, PowerShell) for automation and operational efficiency.
- Experience with CloudWatch, AWS X-Ray, ELB logs, and third-party tools.
- Knowledge of Linux/Unix and Windows server administration.
- CI/CD pipeline concepts (AWS CodePipeline, CodeDeploy, Jenkins).
- Hands-on experience troubleshooting AWS environments or customer deployments.
- Incident management: triage, escalation, and resolution of production issues (root cause analysis, documenting solutions).
- Automated support workflows using Python scripts, reducing repetitive manual work by 40%.
- Guided customers through AWS best practices, security hardening, and cost optimization recommendations.
- Authored 25+ internal and external knowledge-base articles, improving self-service resolution rates for common AWS problems.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Application Monitoring Support
Amazon
12.2018 - 01.2021
- Experience with APM platforms such as AppDynamics, New Relic, Datadog, Dynatrace, Prometheus, Grafana, Zabbix, Nagios, or AWS CloudWatch.
- Setting up, fine-tuning, and managing alerts; responding to incidents based on monitoring data; running root cause analysis.
- Analyzing application performance metrics to identify bottlenecks, slow transactions, resource utilization, and improvement opportunities.
- Automating monitoring configuration, alert remediation, or reporting tasks with Python, Shell, PowerShell, or REST APIs.
- Implementing and maintaining synthetic and real-user monitoring, distributed tracing, and end-user experience analysis.
- Developing runbooks, incident reports, SOPs, and best practices for monitoring and support teams.
- Self-motivated, with a strong sense of personal responsibility.
Email Marketing Analyst
Teksystems
12.2015 - 05.2018
- Designing, building, and launching successful email marketing campaigns tailored for acquisition, retention, or reactivation.
- Presenting campaign results, insights, and recommendations to stakeholders, often using dashboards and visualizations.
- Collaborating with designers, copywriters, sales, and product teams to create high-performing emails.
- Providing in-depth campaign analysis to continuously refine strategy and tactics.
- Proactively proposing and implementing optimizations that drive key results (increased engagement, sales, user retention, etc.).
- "Increased unique open rates by 15% YoY through targeted content and timing optimizations".
- "Implemented personalized automation workflows, boosting conversion rates by 25%".
- "Maintained a 99%+ deliverability rate across a list of 500,000+ subscribers".
Education
Bachelor of Science - Infromation Science
City Engineering College
Bengaluru, India 04.2001 - 06.2015
Skills
- Proficient in AWS (EC2, S3, Lambda, CloudWatch)
- Linux/Unix environment support
- Experience with Prometheus, Grafana, and CloudWatch
- Jira and Incidentio experience
- Log Analysis (ELK Stack, Cloud-native tools)
- CI/CD and DevOps Practices
- Knowledge Base Management
- Incident Management & Root Cause Analysis
- Life cycle costing
- Asset management
- Maintenance planning
- Predictive maintenance
Certification
AWS Solutions Architect
Timeline
Senior Service Reliability Engineer
Panasa tech
02.2025 - Current
Service Reliability Engineer
Esko
08.2023 - 01.2025
AWS support
Amazon
02.2021 - 03.2023
Application Monitoring Support
Amazon
12.2018 - 01.2021
Email Marketing Analyst
Teksystems
12.2015 - 05.2018
Bachelor of Science - Infromation Science
City Engineering College
04.2001 - 06.2015
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