Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Venkata Krishna Reddy

Venkata Krishna Reddy

Assistant Manager - Process Excellence
Bengaluru

Summary

To get an opportunity where I can make the best of my potential with 6+ Years of work experience & knowledge contribute to the organization's growth.

Working in Swiggy Instamart as Process Excellence Manager with 2.3Y experience, Ex-Flipkart as Team Leader for 4.7Y in Operations & Customer Experience. Building Organizational Capability, Training Manuals Training Management, Training & Development, Teamwork Process Improvement, Retail, Training Process Adherence & Quality Control

Overview

2
2
years of professional experience
4
4
Languages

Work History

Process Excellence Manager

Swiggy Instamart
12.2021 - Current
  • Worked under Swiggy instamart vertical to took care of the ERP implementation, support, process improvement and deployment part
  • Training the warehouse flocks on WMS which is used in WH
  • Provided real time support to the WH team by solving their issues
  • Coordinating with the product and different other teams to build new processes and implement the same across PAN India warehouse
  • Prepared the training plan and documented the warehouse processes and SOPs
  • Responsible for initial WMS setup/launch at the warehouse
  • Reduced WH time and effort by bringing in new efficient processes from the system and WH floor perspective
  • Coordinating with the 3PL warehouse teams for launch readiness and training.

Team Leader

Flipkart
08.2017
  • Operations Planning at Last mile, delivery hubs to make sure all the shipments were getting delivered on customer promised dates
  • Training on new process implementation & Presentations to the existing team to increase productivity
  • Taking care of the Delivery Conversion, SOP adherence
  • Reverse Logistics - PAN India pickup accuracy metric leading & optimised the pickup accuracy & reduced the losses
  • PREXO- product exchange metric (Mobiles, Laptops & Electric gadgets) handled to reduce faulty product pickups
  • Customer Experience - CSAT, Escalations, Customer Tickets closing without any breach
  • Effective Operation Planning at the time of Big Billion Sales & Flash Sales to avoid call outs from my territory.

Education

Acharya Bangalore B-School, University of Mysore

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Andhra Loyola College, Krishna University

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Naraya Intermediate College, Krishna University

Skills

Process Excellenceundefined

Personal Information

  • Date of Birth: 05/09/94
  • Gender: Male
  • Marital Status: Single

Timeline

Process Excellence Manager - Swiggy Instamart
12.2021 - Current
Team Leader - Flipkart
08.2017
Acharya Bangalore B-School, University of Mysore - ,
Andhra Loyola College, Krishna University - ,
Naraya Intermediate College, Krishna University - ,

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Venkata Krishna ReddyAssistant Manager - Process Excellence