Vibhor Singh
Navi Mumbai
Summary
Results-driven Application Support Engineer with a proven track record at Montran India Pvt Ltd, excelling in application troubleshooting and system performance monitoring. Expert in root cause analysis, significantly reducing recurring issues. Adept at deploying software updates and fostering collaboration between teams to enhance operational efficiency.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Application Support Engineer
Montran India pvt ltd
Navi Mumbai
05.2023 - Current
- Provided technical support for application-related issues and inquiries.
- Collaborated with development teams to troubleshoot software problems.
- Monitored system performance and identified potential issues proactively.
• Oversee live transactions of UPI,CBDC PFMS, IMPS via TPH (Transaction Processing Hub).
• Deliver multiple reports to the bank on a daily basis.
• Conducted thorough root cause analysis for recurring problems, significantly minimising future incidents.
• Deployment of WAR files and patches on the WAS server.
• TAR image implementation of the OpenShift environment.
• Oversaw deployment of updates and patches, maintaining system integrity and security.
• Automated repetitive tasks, freeing up valuable time for more complex problem-solving activities.
• Developed comprehensive documentation on system configurations and troubleshooting procedures.
• worked in Open Shift Deployment and monitoring logs
Application Support Engineer
Clover Infotech
Navi Mumbai
02.2022 - 05.2023
- Deployment of WAR files and patches on the WAS server.
- root cause analysis for recurring problems, significantly minimising future incidents.
- Deliver multiple reports to the bank on a daily basis.
- Streamlined communication processes between support and engineering teams, enhancing project outcomes.
- Developed and scheduled hourly SQL queries to extract and report key operational data for monitoring and decision-making purposes.
Education
Bachelor of Management Studies - Banking And Finance
Tilak College
Navi Mumbai , India 03.2017 - 03.2020
Skills
- Application troubleshooting
- System performance monitoring
- Root cause analysis
- Software deployment
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1
Affiliations
- Participated in regular tree planting activities to promote environmental sustainability.
• Actively engaged in community-driven environmental initiatives including tree planting and awareness drives.
Social Responsibility
- Volunteered time outside of core Application Support responsibilities to support green community projects.
- Advocated for eco-conscious practices within the workplace and personal life.
Timeline
Application Support Engineer
Montran India pvt ltd
05.2023 - Current
Application Support Engineer
Clover Infotech
02.2022 - 05.2023
Bachelor of Management Studies - Banking And Finance
Tilak College
03.2017 - 03.2020