VIBHU RAJ
Meerut
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Associate
Ocube Services Pvt Ltd.
Noida
2024.03 - 2024.07
- Resolved customer inquiries in a timely manner.
- Monitored daily performance metrics related to customer service operations.
- Reviewed incoming tickets and assigned them accordingly.
- Followed up with customers after each interaction to ensure satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Assisted with training new team members on customer service procedures and policies.
Real Estate Sales Associate
Invest Reality Pvt. Ltd.
Noida
2023.10 - 2024.03
- Generated leads through cold calling, referrals and networking activities.
- Attended conferences and seminars to stay abreast of changes in the real estate market.
- Advised clients on property values, taxes, zoning regulations, mortgages and legal requirements.
- Managed real estate transactions from initiation to closing.
Research Associate
Solutions Shoppe
Meerut
2023.01 - 2023.09
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Gathered and organized information for research purposes.
Education
Diploma in Allopathic Pharmacy - Medicine
Dayanand College of Pharmacy
MeerutIntermediate -
Jharkhand State Open School
Jharkhand High School Diploma -
ST. John's Senior Secondary School
MeerutBachelor of Arts - Humanities
Subharti University
MeerutSkills
- Research and analysis
- Inventory reviews
- Incoming Call and Online Chat Management.
- Relationship Building
Languages
- Japanese Language
- English
- Hindi
Certification
- Japanese language Proficiency Test level N5
- Kizoku Japanese Language level N5
- Kizoku Japanese Language Level N4
- Kizoku Japanese Language Level N3
Languages
Hindi
First Language
Japanese
Upper Intermediate (B2)
B2
Timeline
Customer Support Associate
Ocube Services Pvt Ltd.
2024.03 - 2024.07
Real Estate Sales Associate
Invest Reality Pvt. Ltd.
2023.10 - 2024.03
Research Associate
Solutions Shoppe
2023.01 - 2023.09
Diploma in Allopathic Pharmacy - Medicine
Dayanand College of Pharmacy
Intermediate -
Jharkhand State Open School
High School Diploma -
ST. John's Senior Secondary School
Bachelor of Arts - Humanities
Subharti University
- Japanese language Proficiency Test level N5
- Kizoku Japanese Language level N5
- Kizoku Japanese Language Level N4
- Kizoku Japanese Language Level N3
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