VIGNESH DEVARAJAN

• Coordinate end-to-end implementation of corporate health initiatives, including health check-up camps, annual wellness programs, and B2B lab service projects.
• Collaborate closely with cross-functional teams—Operations, Logistics, IT, and Marketing—to ensure timely and successful execution of project deliverables.
• Maintain and track project dashboards, timelines, and key performance indicators (KPIs) such as turnaround time (TAT), service quality, and cost efficiency.
• Serve as the Single Point of Contact (SPOC) for alliance partners and internal stakeholders, ensuring smooth communication and alignment.
• Facilitate seamless coordination between field teams (phlebotomists, collection centers) and back-end laboratories to drive efficient project execution.
• Address service-related escalations and client feedback with prompt and effective resolution to ensure high client satisfaction.
• Monitor critical project performance metrics, including sample volumes, revenue generation, turnaround time, and customer satisfaction scores.
• Prepare and present monthly and quarterly performance reports for leadership and alliance partners, providing actionable insights for continuous improvement.

• Identified, evaluated, and onboarded diagnostic labs and service providers to expand service network.
 • Negotiated commercial terms, SLAs, and partnerships to ensure competitive pricing and service quality.
 • Managed strong relationships with partners, ensuring smooth collaboration and service delivery.

• Managed end-to-end operations: appointment scheduling, home sample collection, lab testing, and report delivery.
 • Optimized operational KPIs: sample pickup time, report turnaround time (TAT), service quality, and cost efficiency.
 • Handled escalations, resolving operational and customer issues to ensure service continuity.

• Lead and manage the day-to-day operations of the PAN Diagnostics Order Assignment team, ensuring seamless allocation of diagnostic orders across multiple regions.
• Monitor, track, and analyze incoming diagnostic service requests and assign them efficiently to field collection teams to ensure timely service delivery.
• Coordinate with operations, logistics, and lab partners to resolve assignment bottlenecks, ensuring high service quality and turnaround time (TAT) adherence.
• Act as the primary escalation point for order assignment issues, ensuring quick resolution and minimal service disruption.
• Maintain and optimize the order assignment workflow by analyzing performance metrics (e.g., assignment accuracy, TAT, rejection rates) and implementing process improvements.
• Generate daily/weekly reports on order status, pending assignments, and team performance for senior management.

• Schedule and coordinate daily diagnostic tests and sample collections.
• Ensure timely delivery of lab reports and maintain accuracy.
• Liaise between doctors, labs, and patients for seamless operations.
• Maintain records of tests, samples, and reports for auditing.
• Monitor diagnostic inventory and ensure compliance with quality standards.
• Resolve patient and provider escalations promptly.

• Schedule and manage daily nursing assistant duties and patient visits.
• Supervise and assist nursing staff in patient care and procedures.
• Ensure adherence to safety, hygiene, and clinical protocols.
• Monitor patient vitals and support diagnostic preparations.
• Train and guide new nursing assistants on SOPs and best practices.
• Maintain patient care records, and assist in follow-ups.
• Coordinate between nursing staff, patients, and internal teams for smooth care delivery.

• Collect blood and samples safely and accurately.
• Label and handle samples properly.
• Maintain patient records and follow safety protocols.
• Perform lab tests and record results accurately.
• Maintain lab equipment and reagents.
• Follow lab safety and quality standards.