Vignesh MS
Chennai
Summary
Accomplished banking professional with extensive experience in client onboarding, operational efficiency, and relationship management. Currently serving as a Senior Officer at Standard Chartered GBS, adept at enhancing client satisfaction through effective problem-solving and in-depth research within banking systems. Previous roles include Deputy Manager at YES BANK LTD and Assistant Manager at HDFC BANK, where expertise in KYC compliance, transaction monitoring, and branch operations was demonstrated. Proficient in MS Office, Excel, Tally ERP 9.0, and name screening applications. Career goals include leveraging stakeholder management skills to drive operational excellence and ensure regulatory compliance within the financial sector.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Officer
Standard Chartered GBS
01.2023 - 10.2026
- Onboarding and maintenance of S2B clients through the CADM platform.
- Addresses problems with S2B online access for corporate accounts to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on handling client queries via the Gems platform and providing or rectifying the S2B access.
- Creating a CADM ID using the back-office system and SCI IDs for getting the respective account to be populated.
- Performing in-depth research within banking systems to investigate customer data to perform name screening and CDD in Fenergo.
- Reviews customer documents for requesting S2B access to prevent fraud and money laundering.
- Reviews all new client accounts to ensure that all customer identification programs, due diligence, and documentation have been obtained.
- Collaborate with other teams to ensure the screening has been updated in banking systems.
- Perform end-to-end research on the client, and source necessary documents based on the client category.
- I have worked across multiple banking domain applications involving onboarding, authorization matrix derivations, signature verification, and CDD.
- Performing document checks based on the Client Board Resolution and POA.
- Predominantly worked across name screening checks using the fenergo application, signature verification using SIGCAP.
PERSONAL BANKER Deputy manager
YES BANK LTD
07.2022 - 01.2023
- Monitoring, training & developing team members to ensure operational efficiency and product
- Ensuring strict adherence to KYC
- Handling & monitoring all retail branch operations
- Conducting system study to increase sale on basis of different business
- Ensuring effective execution of branch operations timely and error free processing of branch transactions
- Ensuring highest service standards are maintained for servicing of clients with minimum turnaround time
- Verified salary uploads and maintaining salary uploads confirmations
- Monitoring suspense accounts, deferred accounts, accounts payable /receivable and TAT for timely movement of funds
- Monitoring suspicious & high value transactions with tracking the source of such transactions and reporting the same to the central alert monitoring team immediately
- Ensuring all the cash transactions and other non-financial transactions are processed with NIL operation error and NIL customer escalations
- Ensure and monitor all NEFT / RTGS transactions processed across the counter are verified with the reports
- Effectively manage Forex transactions including inward / outward remittances are processed with correct card rates before the cut off time
- Ensure FCY cash stock is tallied with the physical cash and relevant INR amount is written in the Vault register verifying with GL reports
- Monitor locker allocation & operations of the customers and EOD stock tally of the deliverables in branch and reviewing branch dummy, suspense accounts on daily basis
- Ensuring dormant activation of accounts are supported with customer reque relevant KYC documents
ASSISTANT MANAGER IN THE ROLE OF TELLER
HDFC BANK
08.2019 - 03.2022
- Company Overview: (FLEXCUBE SOFTWARE)
- Cash handling
- Client relationship management
- Retail banking
- Forex inward and outward remittance
- Customer queries handling
- RTGS transaction for Customers
- NEFT transaction for Customers
- Assets handling ( Hl,AL,PL,GL)
- Customer KYC updating
- Cheque inward clearings
- Demand Draft
- Forex fresh loading and reloading
- Handling bills and GL expenses
- Opening Saving and current account
- CDM Machine Handling
- (FLEXCUBE SOFTWARE)
CUSTOMER SERVICE OFFICER (OPERATIONS)
EQUITAS SMALL FINANCE BANK LTD
05.2018 - 08.2019
- Company Overview: (FLEXCUBE SOFTWARE)
- Attracts potential customers by answering product and service questions
- Suggesting information about other products and services
- The Safe Deposit Locker benefits include convenient locker rent payment options
- Opens customer accounts by recording Account information
- Maintains customer records by updating account information
- RTGS Tractions for Customers
- NEFT Tractions for Customers
- About any Queries Related For customer
- Service Request for customer about mail id updating, mobile number updating
- Maintained proper KYC Documents for opening saving account and Current account
- Tell about to customers for Fixed deposit, Recurring deposit
- Solve the customers Queries end to end
- Make a Customer service and build a customers
- Demand Draft
- (FLEXCUBE SOFTWARE)
AXIS BANK PVT LTD
04.2017 - 05.2018
- Account opening
- Maintained proper KYC Documents for opening Saving account and Current account
- Form processing
- Maintained proper KYC Documents for FORM PROCESSING in Maker Level
- Excellent capability of managing the Kyc Documents
- Excellent problem solving skills and a self-starter
- Takes initiative and works independently or as part of a group
- Expertise in providing the best solution to the organization which give the bank a new direction of development
- KYC Documentation
- Form Processing
- Clearing the Queries
- Customer Service
Education
B.Com -
krmmc
Chennai01-2013
Skills
- MS OFFICE
- Excel
- Tally ERP 90
- Name screening and SV
- Stakeholder management
- Time management
- Resource allocation
- Reporting management
- Efficiency
- Retail branch banking
- Remittance
- verifying
- Testing
Certification
IRDA License, SP0069202465
personal details
- DOB:18/08/1991
- MARTIAL STATUS:MARRIED
- NATIONALITY:INDIAN
- LANGUAGE KNOWS:TAMIL,ENGLISH,MALAYAM
- PLACE:CHENNAI
Timeline
Senior Officer
Standard Chartered GBS
01.2023 - 10.2026
PERSONAL BANKER Deputy manager
YES BANK LTD
07.2022 - 01.2023
ASSISTANT MANAGER IN THE ROLE OF TELLER
HDFC BANK
08.2019 - 03.2022
CUSTOMER SERVICE OFFICER (OPERATIONS)
EQUITAS SMALL FINANCE BANK LTD
05.2018 - 08.2019
AXIS BANK PVT LTD
04.2017 - 05.2018
B.Com -
krmmc