Results-driven Business Analyst with over 10+ years of experience leading requirements management across the Telecom, ERP, and Finance/Audit/GRC sectors. Expertise in SDLC and business process optimization has facilitated the successful delivery of more than 20 projects, achieving a 95% client satisfaction rate. Proven communicator adept at facilitating workshops, coordinating User Acceptance Testing (UAT), and training stakeholders, with a strong ability to translate complex requirements into clear technical specifications for development teams.
Led 20+ requirement analysis for Audit/GRC workflow implementation in Azure platform , enabling IT operations and automated workflows results in reducing the compliance around 40%
Detailed business requirement documents, including SRS and FRD resulting in 30% faster implementation timelines through agile sprints.
Develop user stories after sprint planning discussions with product owner and to ensure that all scope are included in product backlog and met the timeline
Pre-sales support, UAT coordination, stakeholder presentations have high impact on project/Organization's financial growth
Coordinated UAT with client teams and developers, achieving 100% sign-off on specs; trained 20+ end-users
Developing prototype, wireframe and flow chart for the requirement and business need
Reviewing test case and conducting Defect review meeting impact the defect rates reduce by 20%
Overseeing BA team of 5 members with their daily tasks, and assisting over the critical/risk project with solution driven approach
Expertise in MS Visio, Azure DeOps, Draw.io, Power BI Basic
Business Analyst
Fluentgrid Limited
Kochi
08.2019 - 09.2022
Gathering business requirements from client and stakeholders through brainstorming to understand the legacy system functionality and gaps
Experience in creating SRS, FRD document for the business requirement.
Create user stories and use cases following discussion with product owner in sprint planning.
Facilitated communication between product owner and development team and ensure that scope are precise and achievable
Providing functional Demo to the stakeholder and ensure acceptance criteria and business expectation are inline with the deliverable.
Developing prototype, wireframe and flow chart for the requirement.
Performing Functional and UAT test during the deployment phase for seamless and quality deliverable
Supporting for project plan creation, Sprint retrospective and UAT sign off.
Expertise in Agile, Waterfall Model
Product: Kochi Smart City Project (Web Application, Mobile app and Products)
Business Analyst/PMO
Tata Communications and Transformation Services
Chennai
12.2014 - 01.2019
Product- Telecom UK{CRM, Service access)
Managed end-to-end telecom product implementations (CRM) from kickoff to post-go-live, aligning services to business needs and improving SLAs by 35% through automated workflows.
Gathered stakeholder requirements via detailed BRDs, transforming them into actionable documentation with 25% organizational financial growth
Facilitated JAD sessions with onshore/offshore teams to prioritize telecom service scope, enabling rapid resolutions and reducing project delays by 30%.
Planned resources and costings for telecom projects, ensuring on-budget delivery while fulfilling customer requirements and enhancing operational efficiency.
Conducted GAP analysis during UAT cycles, identifying deviations that cut defect rates by 40% and accelerated telecom product launches.
Served as SPOC for delayed telecom services, documenting issues in MIS reports to streamline resolutions and boost client satisfaction.
Developed wireframes and prototypes for telecom functional requirements in Visio, supporting agile sprints in Jira for faster iterations.
Led test case execution and defect tracking in ALM, achieving thorough closure processes that reduced post-production issues by 50% in rollouts.
Hands on experience in Jira, Visio
Education
BE - Electrical and Electronics
Easa College of engineering and Technology
Coimbatore
01.2013
HSC - Computer Science
Presentation Convent Matric Hr Sec School
Coimbatore
01.2009
SSLC - General
Presentation Convent Matric Hr Sec School
Coimbatore
01.2007
Skills
Post-sales support
Requirements gathering
Stakeholder engagement
Documentation (BRD, FRD)
Agile and Waterfall methodologies
Use case and User story development
UML diagrams and prototypes
SQL fundamentals
API testing and UAT
Test case analysis
Project management
Scrum and sprint planning
Microsoft Office proficiency
Certification
• Advance Data science and Gen AI* • Power BI Report/Analytics training InProgress at Orion Innovation • Basic of AI infused ChatGPT program at Orion Innovation
Accomplishments
Business Analyst cum team lead, cultivating the team success by evolving together with continuous learning and Innovative solution driven approach
Awarded Star Player for the MIS report activities for the global UK project risk assessment
Awarded with Delivery Excellence for the Advisory Portfolio in Auditing