Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Details
Timeline
Generic

Vijayalakshmi Aravindhan

Chennai

Summary

Skilled CRM Executive with significant experience in managing customer relationships and enhancing client satisfaction. Proficient at implementing CRM strategies and analyzing customer behavior to improve service delivery. Demonstrated ability to work collaboratively with teams while delivering improvements in customer engagement and retention rates. Strong communication skills and a strategic thinker with a knack for problem-solving and data analysis.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CRM-Executive(Phalcomm Infra Solutions Pvt Ltd)

Mahesh
Mumbai
09.2017 - 05.2018
  • The primary responsibility is solving clients' property-related queries by email.
  • Maintaining data on refund bifurcation, outstanding payment details, email tracker, etc.
  • Maintaining legal documentation.
  • Making legal documents, such as written statements, written arguments, evidence in affidavits, and written submissions.
  • Handling escalation mail.
  • Follow up with flat agreement documents for handover to customers and banks.
  • Attend the conference meeting with a senior to understand the basic requirements to resolve the query.
  • Making a demand letter, a possession letter, and office-related acknowledgments

Secretary- Worked with Retired High Court judge

Justice D.D.Sinha(Arbitrator)
Mumbai
11.2014 - 07.2017
  • Maintaining case files.
  • Attending meetings with the arbitrator.
  • Handling emails and accounts.
  • Making minutes of the meeting, orders, etc.

Computer Operator ( SBI Back Office)

Vaanan- Gifts Consultancy India Pvt Ltd.
Mumbai
03.2013 - 12.2013
  • Maintaining the record of attendance.
  • Operated data entry software to maintain accurate records.
  • Performed data entry tasks, including updating customer information in databases.
  • Managed email accounts by creating aliases, forwarding emails or resetting passwords.
  • Documented operational procedures for future reference and training.
  • Handling inbound and outbound calls of customers for verification, etc.

Computer Operator

Amit-Amit Engineers India Pvt Ltd.(Import & Export)
Mumbai
04.2009 - 04.2010
  • Maintaining the records of attendance.
  • Maintaining the data for exporting and importing machines.
  • Operated computer systems to monitor and manage daily data processing tasks.
  • Performed data entry tasks, including updating customer information in databases.

Education

Bachelor of Commerce - Financial Accounting

S. I. W. S College of Commerce & Science
Wadala, Mumbai
03-2014

Skills

  • Data management
  • Customer relationship management
  • Legal documentation
  • Email communication
  • Document drafting
  • Client query resolution
  • Problem solving
  • Adaptability
  • Customer support

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Beginner
A1

Certification

  • Degree holder (B.Com)
  • Certified as a master beautician

Personal Details

Vijayalakshmi (Viji) Aravindhan

  • Born date: February 12, 1993
  • Gender: Female / Marital status: Married
  • Religion: Hindu / Nationality: Indian
  • Hobbies: reading books, listening to music, and singing
  • Permanent address: 1/381, 2nd floor, Kalathumettu Street, ECR, Kottivakkam, Chennai 600041

Timeline

CRM-Executive(Phalcomm Infra Solutions Pvt Ltd)

Mahesh
09.2017 - 05.2018

Secretary- Worked with Retired High Court judge

Justice D.D.Sinha(Arbitrator)
11.2014 - 07.2017

Computer Operator ( SBI Back Office)

Vaanan- Gifts Consultancy India Pvt Ltd.
03.2013 - 12.2013

Computer Operator

Amit-Amit Engineers India Pvt Ltd.(Import & Export)
04.2009 - 04.2010

Bachelor of Commerce - Financial Accounting

S. I. W. S College of Commerce & Science

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Vijayalakshmi Aravindhan