Vijay K. Udan

• Assessed Employee performance and develop improvement plans
• Submitted loan applications to loan underwriter for verification & recommendation
• Recommended loan approvals and denials base on customer loan appliance review
• Engaged employee in business process with positive motivational techniques
• Reviewed and edited loan agreements to promote efficiency and accuracy
• Maintained confidentiality of bank records and client information's to prevent miss handing of data and potential breaches
• Multi state Credit co-op, Responsible for providing support for operations activities in the
• Branch Channel segment
• Perform routine operational and administrative work; Day-to-day actions are focused on administering defend procedures,analyses and report preparation
• Submit Work to senior team members for review / approval.
• Engaged employees in business processes with positive motivational techniques.
• Maintained friendly and professional customer interactions.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Resolved various issues impacting sales management and business operations.
• Consulted customers to boost product sales and services.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Assessed employee performance and developed improvement plans.
• Trained employees on proper procedures and strategies to improve productivity.
• Maintained friendly and professional customer interactions.
• Maintained branch files for major accounts, investments and employees.
• Completed daily Bank Secrecy Act reports.

• Engaged employees in business processes with positive motivational techniques.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Branch administration
• Account and employee management
• Staff Training for enhancement
• Developing strategies and marketing plans
• Recomand loan approvals and denials based on customer loan appliciations reviews.
• Engaged employees in business processes with positive motivational techniques.
• Maintained friendly and professional customer interactions.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Assessed employee performance and developed improvement plans.

• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed sales strategy to meet established sales objectives.
• Forecasted trends and recommended improvements based on financial risk analyses.

• Created Excel and PowerPoint presentation materials to prepare upper management for client meetings and demonstrations.
• Procured office supplies and equipment to maintain optimum inventory availability.
• Approved and collected employee travel expense reports, time-off requests and timesheets.
• Maintained daily schedules for supervisors by making travel arrangements and coordinating conferences and meetings.

• Establish optimism & enforced business policies to maintain consistency and high quality standard across business operations
• Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Created employee schedules to align coverage with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.