Watching Web Series
Vijay Vyankat Sawant
Team Coach - Quality Auditor
Navi Mumbai,MAHARASHTRA
Summary
Detail-oriented Quality Assurance Auditor adept at developing and maintaining strong insurance compliance programs. Hardworking and organized professional with in-depth understanding of evaluation processes and audit procedures. Pursuing new professional challenges with an expanding operation.
Overview
5
5
years of professional experience
69
69
years of post-secondary education
1
1
Language
Work History
Customer Service Executive
RelianceFresh.com
- Managed high volume of inbound calls while maintaining professional behaviour and ensuring timely resolution of issues.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Executive
Hexaware Technologies
05.2019 - 10.2020
- Managed high volume of inbound calls while maintaining professional behaviour and ensuring timely resolution of issues.
- Attend Inbound calls to answer customer queries and tag those interactions in system.
- Highlight major escalations to supervisor to get those resolved at contact centre level
Team Coach - Quality Auditor
ICICI Lombard General Insurance Co
11.2020 - Current
- Monitoring call,emails, chat and share regular feedback with CRM's
- Call Calibration with Team Leads and Managers
- RAG Preparation on Weekly basis.
- Floor Walking and support wherever required
- Training & Refresher Session for CRM's with low score.
- Prepare Scope document for implementation of AI tool
- Take normal/escalation calls to meet SLA.
- Suggest process improvement ideas and highlight technical glitches/process gap to respective stakeholder to get those resolved for smoother customer experience.
Education
Bachelor of Science - Computer Science
MUMBAI UNIVERSITY
Mumbai, India 04.2001 - 05.2024
High School Diploma -
Sanpada College of Commerce And Technology
Vashi, India 04.2001 - 05.2024
SSC - SSC
DVS School
04.2001 - 05.2024
Skills
Policy and procedure modification
Process Implementation
Decision-Making
SOP Writing
Interpersonal Skills
Quality Management Systems
Lean Six Sigma
Personal Information
- Father's Name: Mr. Vyankat V Sawant
- Date of Birth: 07/27/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Interests
Playing cricket
Timeline
Team Coach - Quality Auditor
ICICI Lombard General Insurance Co
11.2020 - Current
Executive
Hexaware Technologies
05.2019 - 10.2020
Bachelor of Science - Computer Science
MUMBAI UNIVERSITY
04.2001 - 05.2024
High School Diploma -
Sanpada College of Commerce And Technology
04.2001 - 05.2024
SSC - SSC
DVS School
04.2001 - 05.2024
Customer Service Executive
RelianceFresh.com