Vikas Rai
New Delhi
Summary
Skilled in applying advanced analytical and problem-solving techniques to optimize business operations and drive process improvements. Experience includes developing predictive models, conducting cost-benefit analysis, and implementing data-driven solutions that enhance decision-making processes. Strong in leveraging statistical software and programming languages to analyze complex datasets, with demonstrated ability to translate findings into actionable insights that significantly improve operational efficiency.
Overview
1
1
year of professional experience
Work History
Operation Analyst
Fis Global
Gurugram
02.2024 - 11.2024
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Created reports and dashboards to track progress against goals and objectives.
Payment Supervisor
Fis global, Vesta
Gurugram
09.2023 - 01.2024
- Roles and responsibilities- payment supervisor
- Handle 60+ calls daily, with duties including payment collections fraud analysis and helping customers in processing the payment.
CONCENTRIX
10.2023 - 05.2023
- Process name : (Amazon (uk), Gap(us))
- Roles and responsibilities- Customer service associate
- Handle 40+ calls daily, with duties including signing up new customers, helping them with retail order, presenting relevant product information.
Education
Bachelor of Technology -
Maharishi Dyanand University
Haryana04-2023
Intermediate -
EVERGREEN SR. SEC. PUBLIC SCHOOL
New Delhi, Delhi03.2019
SECONDARY SCHOOL CERTIFICATE -
EVERGREEN SR. SEC. PUBLIC SCHOOL
New Delhi, Delhi03.2016
Skills
- LEADERSHIP
- Quantitative skills
- Planning and coordination
- Operational efficiency
- Business intelligence
Hobbies and Interests
- Playing different sports like Taekwondo, basketball, football, etc.
- Coding, reading about new technologies
- Travelling to new places, exploring new culture
Timeline
Operation Analyst
Fis Global
02.2024 - 11.2024
CONCENTRIX
10.2023 - 05.2023
Payment Supervisor
Fis global, Vesta
09.2023 - 01.2024
Bachelor of Technology -
Maharishi Dyanand University
Intermediate -
EVERGREEN SR. SEC. PUBLIC SCHOOL
SECONDARY SCHOOL CERTIFICATE -
EVERGREEN SR. SEC. PUBLIC SCHOOL
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