Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
Generic
Vikas Saini

Vikas Saini

Chandigarh

Summary

Diligent cluster manager with 7+ years of experience in sales and managing fashion retail stores. Solid background in customer service and driving retail/store operations, achieving ambitious sales and revenue goals.

Overview

6
6
years of professional experience

Work History

Cluster Manager

Levi Strauss & Co.
Bengaluru
05.2022 - Current
  • Leadership and Team Management: Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
  • Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
  • Lead a team of professionals in providing high level administrative support services within the cluster environment.
  • Managed daily operations of the area, including scheduling, training and supervision of personnel.
  • Implemented innovative strategies designed to increase efficiency and organization growth..
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Developed and maintained strong relationships with key stakeholders in the cluster.
  • Brand Management: Handling portfolio of 16cr per annum 20 stores with 33 counters.
  • Created and presented weekly & monthly reports to management on sales performance.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Store Manager

Levis
Chandigarh
11.2019 - 04.2022
  • Store & Team Management: Established customer service standards and monitored staff compliance.
  • Prepared daily, weekly & monthly reports on sales figures of Goly.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Recruited, trained and supervised new employees.
  • Stock Management: Monitored inventory levels and placed orders to restock shelves.
  • Sales Strategies : Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness of liquidation.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • VM Standard: Maintained seasonal changes in store layouts, including props and other visuals.
  • Ensured all signage was up-to-date and accurately reflected current promotions.

Sales Executive

Levis
Chandigarh
06.2018 - 10.2019
  • Monitored brand sales target vs Ach, KPI's, VM & Inventory Management, for individual and team members and the team as a whole.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Maintained records related to sales for store management & tracking competition performance.

Education

M.Com -

Panjab University
01.2018

B.Com -

Panjab University
01.2015

Executive MBA -

Lovely Professional University

Skills

  • interpersonal, communication, and organizational skills
  • Training and Development
  • customer management and leadership skills
  • Decision-Making
  • Business Analysis and Reporting
  • Customer Relationship Management
  • Problem-solving abilities
  • Managing Operations and Efficiency

Personal Information

  • Date of Birth: 11/20/93
  • Gender: Male
  • Marital Status: Married

Accomplishments

  • GOT BEST STORE VM AWARD. YEAR-2018-2019.
  • BEST CLUSTER MANAGER FOR SOUTH REGION. YEAR-2023

Languages

English, Hindi, Punjabi

Timeline

Cluster Manager

Levi Strauss & Co.
05.2022 - Current

Store Manager

Levis
11.2019 - 04.2022

Sales Executive

Levis
06.2018 - 10.2019

M.Com -

Panjab University

B.Com -

Panjab University

Executive MBA -

Lovely Professional University

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Vikas Saini