Results-driven professional with over 15 years of extensive experience in US Healthcare Revenue Cycle Management, specializing in medical billing and accounts receivable. Proven expertise in business development, process consulting, and designing efficient workflows, complemented by strong skills in client relationship management and team leadership. Adept at revenue management and quality assurance, consistently delivering improvements that enhance operational efficiency within the healthcare sector. Committed to leveraging a comprehensive understanding of RCM processes to drive organizational success and foster lasting partnerships.
Hi, I’m
VIKAS SINGH RAWAT
Associate Director - Operation
Sahibzada Ajit Singh Nagar
Summary
Overview
2
Hindi, English
1
Black belt six sigma certification
15
years of professional experience
Work History
Credence Resource Management
Associate Director of Operations
11.2025 - Current
Job overview
- Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
- Oversaw facility maintenance activities to ensure a safe, clean, and efficient working environment for staff.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Coordinated business continuity planning efforts to ensure minimal downtime during unexpected events or crises.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
- Enhanced communication between departments by developing clear channels for information sharing and collaboration.
- Reduced overhead expenses through strategic budget management, vendor negotiations, and cost-saving initiatives.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
- Interacted well with customers to build connections and nurture relationships.
Knack Global
Associate Director of Operations
11.2025 - 11.2025
Job overview
- Handling more than 300 FTE’s (including 2 Manager & 3 Assistant Managers) with multiple projects and scopes
- Involved in Transition of multiple projects
- Analyzing ATB/Open AR to plan required FTE’s as well as strategies to achieve client expectations
- Managing and achieving multiple SLA’s (Inventory OOT volume, Production achievement, Quality benchmark, Absenteeism & Attrition)
- Sharing daily progress report of Client SLA’s with client
- Attending weekly calls with onshore/client to discuss SLA’s as well as any concern
- Taking skip level meeting with colleagues to ensure better connect with all levels which helped to control attritions and achieve team satisfaction
- Monthly feedback to AM’s & STL to discuss area of improvements and appreciate them on their achievements
- Regular/Weekly review of reports to avoid any misses
- Regular track on team’s production/Quality to ensure delivery of quality work & meeting the SLA
- Reviewing BQM and have discussion with colleagues highlighted in “RED”
Nthrive Global Pvt. Ltd
Assistant Manager
04.2018 - 11.2020
Job overview
- Worked under Hospital Billing with multiple provide specialty
- Handled a team size of 50-65 process associates along with two process coach.
- Worked in software Collection Management with multiple provider specialties
- Responsible for team production and client revenue with security standards (HIPPA)
- In charge of Operations, Client and People Management Streamline work processes and define procedures for effective operations guide team to reduce AR aging.
- Responsible to develop processes to improve productivity and quality of the team.
- Preparing the production plans and keep a constant watch on the progress
- Responsible to make movement of resource on need basis Project management Resource planning as per project scope
- Tracking all client feedback and queries and responding them on timely basis, meeting turnaround time
Pacific BPO Pvt. Ltd
Team Lead
10.2012 - 03.2018
Job overview
- Worked as Team Lead for 2.5 Years and was handling team size of 25-30 process associates
- Worked under Professional billing with multiple provide specialty
- Responsible to develop processes to improve productivity and quality of the team
- Preparing the production plans and keep a constant watch on the progress
- Responsible to make movement of resource on need basis Project management Resource planning as per project scope
- Regular interaction with client via e-mails or calls& play a key role between client and the company
Horizon Pvt. Service. Ltd
Process Associates
03.2012 - 09.2012
Job overview
- Responsible for providing complete Revenue Cycle Management services for U.S. based doctors, hospitals and medical billing companies
- Analyzed the Open Item (AR reports) and work on the claims, giving high priority to the high dollar value claims
- To submit Physician claims on CMS-1500 (forms for Professional services)
- Worked on Fast Claim (Clearing House) Rejections by downloading the report from the clearing house portal
- Worked on Denial EOB’s from the insurance companies and initiating appropriate actions in the patient account
Portcek India Info Service Ltd
Process Associates
03.2011 - 02.2012
Job overview
- Responsible for providing complete Revenue Cycle Management services for U.S. based doctors, hospitals and medical billing companies
- Analyzed the Open Item (AR reports) and work on the claims, giving high priority to the high dollar value claims
- To submit Physician claims on CMS-1500 (forms for Professional services)
- Worked on Fast Claim (Clearing House) Rejections by downloading the report from the clearing house portal
- Worked on Denial EOB’s from the insurance companies and initiating appropriate actions in the patient account
Education
Subharti UniversityUP
Master of Business from Management
01.2023
University Overview
Manav Bharti UniversityHP
Bachelor of Commerce
01.2013
University Overview
Skills
Project Management
Public Relations
Teamwork
Time Management
Strategic leadership
Effective Communication
Critical Thinking
Certification
Black Belt Certified -2024 (International Management Consultancy)
Timeline
Associate Director of Operations
Credence Resource Management
11.2025 - Current
Associate Director of Operations
Knack Global
11.2025 - 11.2025
Assistant Manager
Nthrive Global Pvt. Ltd
04.2018 - 11.2020
Team Lead
Pacific BPO Pvt. Ltd
10.2012 - 03.2018
Process Associates
Horizon Pvt. Service. Ltd
03.2012 - 09.2012
Process Associates
Portcek India Info Service Ltd
03.2011 - 02.2012
Subharti University
Master of Business from Management
Manav Bharti University
Bachelor of Commerce