Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Vikas Talreja

Vikas Talreja

Associate Product Manager/Product Manager
Bengaluru,KA

Summary

From customer to customer experience, from customer experience to customer relationships, then from customer relationships to "Product Guy". Journey Continues..

Flexible Junior Product Manager with 2+ years of experience participating in the creation of new products from the idea stage until launch. Skilful in gathering product requirements, suggesting product enhancements and performing quality assurance controls. Familiar with market research, consumer behavior and marketing techniques paired with experience with Frontend, Backend and Android App web technologies.

Overview

7
7
years of professional experience
4
4
Certificates
3
3
years of post-secondary education

Work History

Associate Product Manager

Clinikk – Growth
Bengaluru, Karnataka
12.2021 - Current
  • Releasing the website from scratch with the help of external teams.
  • Collaboration across teams.Prioritizing user communication journeys, other bugs and data sanity to scale the growth of campaigns
  • Sorting the marketing requirements to provide better clarity of lead structure, and fixing the funnels
  • Product Ownership for WebEngage, Yellow.ai, Make.com, Google Analytics, GTM, HotJar etc
  • Revamping the entire communication flow to run better campaigns for maximum impact.
  • Liaised with clients to better understand business needs and the current market landscape.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Developed product documentation to communicate upcoming features and products to internal teams
  • Developed insights on marketing campaigns to assess performance against goals.

Customer Specialist←Senior Agent←Customer Care Executive

Scripbox – Customer Champions Bengaluru
Bengaluru, Karnataka
01.2018 - 05.2022
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
  • Completed paperwork, recognized discrepancies and promptly addressed for resolution.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Carried out day-to-day duties accurately and efficiently.
  • Saved ₹ 3.5 Crore by implementing cost-saving initiatives that addressed long-standing problems.
  • Stayed up to date on regulations and lax laws affecting each fund to prevent management impropriety.
  • Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.

Business Analyst/Product Analyst

Scripbox
Bengaluru, Karnataka
05.2020 - 12.2021
    • Moved to Product Team within Engagement-Growth-Product. Worked remotely due to Covid-19
    • Maintaining the structure of events in Amplitude, WebEngage, GA, MSG91 etc to provide data sanity across the company.
    • I supported the development team in the generation of technical requirements and product documentation to achieve process commonality.
    • Worked with the development team to define and implement customer change requests to enhance product functionality.
    • Compared project goals and user experiences and recommended revisions to bring entities into alignment.
    • Compiled training handbook and related course materials for agents to have better understanding on the products.

Customer Care Executive

Uber - Teleperformance
Indore, Madhya Pradesh
06.2016 - 07.2017
    • Entered customer interaction details in the sales system to track requests, document problems and record solutions offered.
    • Trained and mentored with team15-20 new personnel hired to fulfill various roles.
    • Provided primary customer support to internal and external customers.
    • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Education

Bachelor of Science - Physics Chemistry Maths

St. Aloysius College
07.2013 - 06.2016

Skills

    Product development

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Certification

Become a Product Manager by Udemy

Timeline

Associate Product Manager - Clinikk – Growth
12.2021 - Current

Digital Product manager by Udemy

09-2021

SQL - The hitch-hikers guide by Coursera

09-2021

Business writing by Udemy

09-2021

Become a Product Manager by Udemy

07-2021
Business Analyst/Product Analyst - Scripbox
05.2020 - 12.2021
Customer Specialist←Senior Agent←Customer Care Executive - Scripbox – Customer Champions Bengaluru
01.2018 - 05.2022
Customer Care Executive - Uber - Teleperformance
06.2016 - 07.2017
St. Aloysius College - Bachelor of Science, Physics Chemistry Maths
07.2013 - 06.2016

Accomplishments

    1. Archived "Customer Delight" in the Product Team for my contributions at Scripbox.

    2. Multiple awards like a fast learner, star performer, etc. on previous
    roles.

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Vikas Talreja Associate Product Manager/Product Manager