Vikram P
Hyderabad
Summary
Dynamic multi-unit management professional with a proven track record of optimizing operations and driving substantial business growth. Expertise in exceeding targets through strategic planning and effective resource allocation, ensuring maximum efficiency and productivity. Renowned for cultivating team collaboration and adaptability in fast-paced environments, consistently focused on achieving outstanding results. Committed to leveraging skills to enhance organizational performance and foster a culture of excellence.
Overview
13
13
years of professional experience
Work History
Area Manager Last Mile Operation
Meesho
11.2024 - 12.2025
- Operational Leadership: Manage multiple delivery stations/hubs, ensuring smooth, efficient daily operations and meeting volume demands.
- Team & Performance Management: Lead, train, and develop captain's and delivery associates; monitor KPIs (Delivery TAT, Cost per Shipment, RTO); manage DSP relationships; ensure high safety/hygiene standards.
- Streamlined logistics operations by implementing efficient processes and procedures.
- - Drive automation and technology adoption to improve visibility, tracking, and process efficiency.
- - Collaborate with cross-functional teams (Customer Service, Tech, Finance, Sales) to streamline post-shipment workflows.
- regular followup with vendor .captain's with 85% trending cod amount collection through cms channel
- - Strong understanding of last-mile logistics, delivery networks, and operational optimization. - Data-driven mindset with proficiency in Excel, MIS reporting, and operational analytics.
- In-depth knowledge of reverse logistics processes and best practices, including product returns, repairs, refurbishment, and disposal.
- Resolved shipping discrepancies by coordinating customer and vendor's communications.
- Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
Logistics Manager B2B
Blend Colours | Colour Masterbatch Manufacturers
10.2023 - Current
- Managed logistics operations, including warehouse inventory and transportation of goods for export, import and domestics
- Resolved customer issues or complaints in a timely manner.
- Provided training and guidance to staff members on logistics processes.
- Analyzed data related to shipping activities to identify areas for improvement.
- Maintained accurate records of orders, shipments, invoices, bills of lading and to ensure overseas customer by the required deadline
- Assisted in resolving disputes between customers, vendors, or other parties involved in the logistics process.
- Interacted with Shipping Agents and Surveyors for documentation, such as Bills of Ladings Draft Survey Reports, Quality Report
- Responsible for container shipment logistics by communicating with Sims groups of companies for loading schedules.
Manager Cluster Operation
Busybees Logistic solution Pvt.ltd
- Day to day end operation's live allocation's tracking report & Team monitoring Tracking, Escalation shipment's and provide closure for customer, and client service team for FM/RVP/FW Weekly monthly SDP(same day performance) tracker across all service center's south 1 Monthly review meeting with client service team to pull up the volume projection, performance review in ppt format, plan fo action on ground level operation's implementation on new process Internal Team Meeting to plan how to drive ground level operation's with supervisor, branch in-charge and achieve target set goal Daily monitoring > 3 day's ageing shipment's closure with escalation shipment's Weekly meeting with vendor's to ONB rider's with current slab rate and additional change's as per company policy Preparing complete track report's on SDD/NDD/PDD/COD/UPI/(RVP) Reverse logistic/forward Delivery (FW) and review with Lead Head manager & regional manager with Preparing complete reports on supply chain segment Weekly team refresh briefing about process, newly add on process Maintain performance with 5 S organizing work place Talent acquisition hiring for ground level operation's for supervisor Branch in-charge/rider's
Client Service Associate
Busybees Logistic solution Pvt.ltd
04.2016 - 09.2017
- As a client service Associate handle (FM) First Mile for reputed clients like myntra, Ajio, (FC) First cry pan India order manifestation to order picking day to day track of all shipment's ONB process for new client training process API integration, manifestation of AWB manually and system iteration Preparation of all client's report's tracking coordination with operation manager for delay and closure with in 24HR's coordination with client poc's for volume's and review with picked performance day to day activity Communicated with clients regarding account services, statements, and balances Coordinated with operations staff to resolve service problems and boost client satisfaction
Logistics officer
The-Connections Services Private Limited
02.2014 - 03.2015
- Collaborated with project managers to discuss procurement, logistics, and service requirements for optimized purchasing power
- Managed functional areas of logistics
- Organized unit training operations and managed details when unit move was required
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
Business Process Associate
Connections Services Private Limited
08.2012 - 12.2013
- Performed customer support to update database with customer responses
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Assessed business processes and identified ways to boost improvement.
Customer Relation executive
Aasaan Retail Pvt.Ltd
04.2008
- Organized daily workflow and assessed appropriate customer to provide optimal service
- Supervised daily operations and service functions to maximize revenue, customer satisfaction, and employee productivity
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
BBA -
Asana Memorial Collage, University of Madras
India01.2010
High School Diploma - undefined
S.S.V.Vaishnava Hr Sec School
India03.2006
Skills
- Conflict resolution skills
- Proficient in conveying company values through body language
- Positive interpersonal demeanor
- Language fluency
- Effective visual communication skills
- Effective team coordination
- Supply chain coordination
- Inventory control
- Freight carrier negotiations
- Proficient in transportation systems
- Freight operations oversight
- Cross-border logistics oversight
LANGUAGES
Telugu Fluent
Hindi Fluent
Tamil Fluent
Kannada
Intermediate (B1)
Marathi Conversational
travelling
I am extremely passionate about travelling. I try to travel whenever I get the chance. .While I love travelling with my friends and family, I also enjoy travelling solo. It helps me clear my thoughts, introspect and plan my next steps. With each trip, there is so much that I get to discover. It helps me learn about the local culture, art and cuisine. But I often experience delays, cancelled plans or unexpected situations. This has helped me learn how to adapt to uncomfortable situations, develop my problem-solving skills and figure out how to make decisions quickly
Timeline
Area Manager Last Mile Operation
Meesho
11.2024 - 12.2025
Logistics Manager B2B
Blend Colours | Colour Masterbatch Manufacturers
10.2023 - Current
Client Service Associate
Busybees Logistic solution Pvt.ltd
04.2016 - 09.2017
Logistics officer
The-Connections Services Private Limited
02.2014 - 03.2015
Business Process Associate
Connections Services Private Limited
08.2012 - 12.2013
Customer Relation executive
Aasaan Retail Pvt.Ltd
04.2008
Manager Cluster Operation
Busybees Logistic solution Pvt.ltd
High School Diploma - undefined
S.S.V.Vaishnava Hr Sec School
BBA -
Asana Memorial Collage, University of Madras