Vikram Singh

• Handle technical issues related to bank detail modifications
• Analyzing and troubleshooting of customer issues like transaction related issue in pos machine, terminal unblock, terminal GUI transaction related issue like batch settlement card related issue and other pos problem, printer, scanners.
• Coordinated with clients and internal teams to resolve pos concerns efficiently.
• Handle customer bank modification & finance queries
• Provide resolution to customer query regarding the product issue.
• Mapped QR codes for customer transactions.
• Upi enable and disable
• Communicated directly with users to assist with issues.
• Compiled and submitted reports on customer interactions.
• Generate reports from database using SQL query.
• Applied strong skills in resolving and troubleshooting issues.
• Demonstrated effective communication and writing skills.

• Troubleshot point of sale machine issues, collaborating with merchants to resolve transaction, card, and printing problems.
• Diagnosed software issues and troubleshot problems in real-time.
• Provided technical support to clients via phone and email.
• Documented support tickets and maintained accurate records.

Engaged with customers to resolve inquiries, enhancing customer satisfaction.

Analyzed and troubleshot transaction-related issues in POS systems.

Unblocked terminal GUI transactions, including batch settlements and card-related problems.

Collaborated with teams to develop effective solutions for POS-related challenges.

Facilitated communication with clients to ensure timely updates on ongoing POS system issues.

• Provided timely support to customers through phone, email, and chat channels.
• Assisted customers with inquiries regarding services and product features.
• Managed transaction inquiries for POS card operations, providing timely solutions via call, chat, and email.
• Documented customer interactions accurately in company CRM system.