Vilaksh Vivek
Gurgaon
Summary
Dynamic Senior Travel Consultant with a proven track record at Teleperformance, excelling in customer service and complex problem-solving. Expert in Amadeus GDS, I consistently exceeded client expectations and built lasting relationships, ensuring seamless travel experiences. My strong communication skills and attention to detail drive success in meeting diverse travel needs.
Overview
3
3
years of professional experience
Work History
Senior Travel Consultant
Teleperformance
08.2024 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Travel Consultant
IGT Solutions
09.2023 - 08.2024
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Sales Associate
Lenskart.com
09.2022 - 06.2023
- Driving the sales of the company's product as per target set by the management.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Apeejay School
Noida BBA - Business Administration
Jaipur National University
New Delhi, India03-2022
Skills
- Amadeus (GDS)
- Excellent communications
- Computer Savy
- Exceptional customer service
- Complex Problem-solving
- Travel research
Languages
English
Hindi
Timeline
Senior Travel Consultant
Teleperformance
08.2024 - Current
Travel Consultant
IGT Solutions
09.2023 - 08.2024
Sales Associate
Lenskart.com
09.2022 - 06.2023
High School Diploma -
Apeejay School
BBA - Business Administration
Jaipur National University
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