Vinay Kaushik

1. Field Services

• Resolved customer escalations and insurance claims, ensuring timely issue resolution.
• Drafted SOW for various projects with different requirements.
• Developed process workflows and training documents to boost operational efficiency.
• Monitored project timelines and resources to maintain efficiency.
• Facilitated project kick-off meetings with customer, business partners and stakeholders.
• Compiled business reports to analyze project performance and guide decision-making.
• Conducted project audits, implementing corrective measures for improved compliance.
• Provided inputs to cross-functional departments for enhanced business operations

2. LinkedIn Asset Management

• Managed end-to-end mobile device lifecycle including provisioning, upgrades, and replacements for users in USA, Canada, Mexico, Brazil.
• Handled service requests related to billing updates and account ownership changes for different ISPs.
• Coordinated resolution of device and connectivity issues to minimize user downtime.
• Supported telecom services including activations, plan changes, and vendor coordination.
• Maintained accurate inventory records of devices related assets for audits.
• Oversaw device procurement and allocation for internal business requirements.
• Monitored device usage to ensure cost efficiency and optimal utilization before new upgrade.

3. Sales and Purchasing

• Prepared business proposals to present services and capabilities to prospective clients.
• Engaged with potential customers through lead platforms and conducted initial outreach.
• Identified client requirements and aligned solutions to meet business needs.
• Coordinated with vendors to check product availability and feasibility.
• Supported the sales process from lead generation to proposal submission.
• Maintained communication with stakeholders to ensure timely follow-ups and responses.
• Collaborated with internal teams to deliver accurate and competitive proposals.

• Coordinated project timelines and deliverables across cross-functional teams, ensuring timely execution.
• Planned budget tracking and allocated resources to enhance project management effectiveness.
• Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
• Communicated project updates regularly to team members and stakeholders for transparency.
• Liaised with departments, vendors, and clients to monitor and control project expenses, maintaining budget compliance.
• Identified project needs by reviewing objectives and schedules to enhance planning accuracy.
• Drove initiatives aimed at process improvements to boost efficiency and productivity.

• Identified and transformed customer insurance data to enhance accuracy and reliability.
• Diagnosed configuration issues and delivered timely solutions to users.
• Coordinated with testing teams to resolve configuration issues, ensuring timely resolution.
• Utilized Salesforce, BenAdmin, and Optum for configuration and testing processes.
• Documented configuration procedures and technical specifications to support future projects.
• Developed support materials to assist team members with configuration tasks.

• Managed warranty claims including general, extended, transit, and goodwill.
• Coordinated with MB dealerships across India to address various warranty scenarios.
• Worked with service departments to quickly resolve warranty-related issues.
• Maintained organized records of all warranty transactions for audit purposes.
• Documented corrective actions taken on defective items.
• Ensured vehicles were ready for delivery to customer through PDI.