Vinay Kumar Paloju
ITIL Incident Management
Hyderabad ,Telangana
Summary
Seeking a role to utilize my skills and accept challenges that provide learning towards my career growth, thus contributing my professional excellence in line with the organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Analyst
Wipro Limited
03.2022 - Current
- Incident Management.
- Identifying and reporting incidents, assigning their impact, and categorising them by severity.
- Acknowledge the reported issue from operations team and alerting the technical team for potential risk.
- Initiate technical Bridge line, engage technical resources, publish statues.
- Publishing the notices to business on major outages and planned deployment.
- Assist in testing and validating the deployment to identify and resolve any issues promptly.
- Allocating necessary resources to facilitate a smooth deployment.
- Collaborating with problem management to identify the root cause and implement fixes.
- Documenting the incidents root cause and resolutions and get approval for closer and incident.
- Perform reguler health checks to identify any potential risk.
- Alert monitoring and reaching out team for investigation of the alert.
- Providing knowledge tranfer to new peers.
Support executive
TCS
07.2018 - 12.21
- Command center support executive
- Incident Management Overall responsibility for managing Major, Critical and High priority incidents throughout their lifecycle.
- Setting incident priority and communicating agreed impact to stake holders.
- Initiating, chairing and driving bridge meetings.Ensure escalation processes are followed.
- Ensure Incidents are managed and resolved within SLA and escalate to management if in risk of missing the same.
- Liaise with technicians of different domain support groups and vendors for incident resolution.
- Represent the Service Management Team in daily critical incidents review call.
- Monitoring the server alerts and raising a ticket with respective teams.
- Performing alert suppression as per scheduled change.
- Updating Hourly health Checks status to the stake holders.
- Monitoring Application Servers and performing restarts if required.
- Change approvals and deny as per pre check validation. Providing resource for patching.
Process Associate
Genpact
Hyderabad , Telangana
10.2015 - 07.2018
- Allocating the Invoices as per the opening balance and ensure TAT should be maintain
- Work on Status check report on daily basis to ensure that none of the invoices got miss from the allocation
- Publishing daily BOD report to management
- Work on various QC reports to maintain the quality on time
- Responding appropriately to queries from vendors and employees
- Involve in system enhancement and any other ad hoc duties as and when assigned by the supervisor
- Ensuring all payments have been recorded correctly, correctly approved and paid to the correct bank account
- Prioritize & organize work queries whenever applicable
- Provide training to team member and new joiners related to process and job responsibilities
- Maintaining a well-controlled environment and highlight any control issues
- Analysis on duplicate invoices every day before payment run to ensure that there is no double payment to the vendor Analyzing the discount suppliers and make sure to pay as per the discounted terms to avail the discount
- Verifying, approving invoices after posting through ERP system via Sending the remittance details for the priority vendors
- Handling escalation mail box and out of cycle payments.
Process Executive
Infosys
Bangalore , Karnataka
11.2013 - 07.2015
- Responsible for all accounts payable process Processing of PO’s and Non-PO’s invoices
- Reviewing audit on a daily basis to avoid payment holds
- Maintain day to day SLA’s to meet customer expectation
- Handling email queries and resolving as per client requirement Daily interaction with vendors
Contract associate
Broadridge
01.2013 - 06.2013
- Meeting planner for GM
Education
MBA - undefined
B.SC - undefined
Intermediate - undefined
Skills
- Service now Ticketing tool
- Tivoli Alert Monitoring(Server Space Utilisation)
- Informatica(Job monitoring)
- Dynatrace(Application Health checks)
- Oracle DB(Reasearch for Vendor sales and claims issue)
- Putty(Linux server SSH)
- MS Office,(Excel, Outlook, PowerPoint, OneNote)
- Health checks
Certification
- Process : Agile Way of Working Foundation, 12/07/19, 1.0
- Process : ITIL Foundation Certification, 11/15/21, 4.0
- IQMS for PLs Training PM E0, 08/09/19, 1
Additional Information
I hereby confirm the above information is true to the best of my knowledge.
Basebranch
Wipro Limited Hyderabad
Designation
Senior Analyst
Personal Information
Date of Birth: 01/24/87
Timeline
Senior Analyst
Wipro Limited
03.2022 - Current
Support executive
TCS
07.2018 - 12.21
Process Associate
Genpact
10.2015 - 07.2018
Process Executive
Infosys
11.2013 - 07.2015
Contract associate
Broadridge
01.2013 - 06.2013
MBA - undefined
B.SC - undefined
Intermediate - undefined
Similar Profiles
AJITH SUKUMARANAJITH SUKUMARAN
Senior Engineer at Wipro LimitedSenior Engineer at Wipro Limited
Ramesh GullipalleRamesh Gullipalle
Head of Industry Cloud and Digital for Americas 1 at Wipro LimitedHead of Industry Cloud and Digital for Americas 1 at Wipro Limited
Hanumanth PatilHanumanth Patil
Cloud Architect at Wipro LimitedCloud Architect at Wipro Limited
Saveekar KarthikeyanSaveekar Karthikeyan
Senior Business Consultant at Wipro LimitedSenior Business Consultant at Wipro Limited
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies