Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vineet Dabral

Noida

Summary

Results-oriented professional with a strong commitment to the industrial development of society. Seeking a position in an esteemed organization where my hard work and sincere efforts will make a significant impact.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Claim Admin Team Member

EXL
10.2024 - Current

Backup and Recovery Management

IBM
01.2021 - 02.2023
  • Worked with the backup server monitoring team at IBM.
  • Management and Administration of IT Infrastructure specifically, EMC Avamar Servers.
  • Managing and monitor Avamar, tape IDPA (Integrated data protection appliance) internal components like Avamar, Data Domain, Fetching reports from DPA and DPC.
  • Performing daily operations on EMC Avamar Server, like Adding servers to backup rotation, server decommissioning, data restore requests and other task.
  • Co-ordinated with users and cater the request within the specified SLA.
  • Co-ordinated with several teams within Kyndryl and fix the issue within defined SLA.
  • Co-ordinated with EMC Support as and when required.
  • Monitor and troubleshoot the technical environment for problems related to Backup Failures.
  • Performing restores for Windows/Unix client Servers, & File System restores for Windows/ servers.
  • Representation and participation in Daily Service Reviews (DSR).
  • Creation of Process / Technical documentation.
  • Preparing Daily, Weekend and Monthly Reports.
  • Providing L1 support for Backups and Restore Requests.
  • Troubleshooting Tape/Media related issues and providing solutions to customer for the best Performance.
  • Performed Tape Management. Verifying the available scratches & making sure that enough Scratches are available for the backups.

Chat Support

Kyndryl Pvt Ltd
Noida
12.2019 - 01.2020
  • Served as a chat support for the Bombardier Transport project at IBM.
  • Worked on LOTUS NOTES Tickets with their user id password reset issues.
  • Received and logged incidents/requests from users, often through email & chat.
  • Gathered basic information about the issue, such as symptoms, affected systems, and user impact.
  • Followed documented procedures (runbooks, knowledge base articles) to resolve common issues like password resets, access requests, or simple application errors.
  • Logged incoming email queries into a ticketing system, categorize them, and prioritize based on severity and urgency.

Chat and IMAC Support

State Street Corporation
01.2016 - 01.2018
  • Provided chat support globally for SSC (State Street Corporation).
  • Handled IMAC tickets for SSC (State Street Corporation).
  • Handled IMAC tickets for CHUBB Project.
  • Resolved almost all the queries like software installation and for hardware issues like mouse, keyboard - not working, we route the ticket to the respective LOCAL IT Teams.
  • Resolved the queries of the users through live chat experience.
  • Supported the SOUTH AMERICA, CHINA, PHILIPPINES, APAC, N/A, LATAM regions.
  • Worked in EST, PST, CST time zone.
  • Resolved common software and hardware issues following established troubleshooting guides.

Sr. Practitioner Technical Support

IBM India Pvt Ltd
04.2011 - 01.2016
  • Handled User ID Management Issue of various Applications like SSF, INOTES, METASOLV, ECRM, etc.
  • Handled the Lotus Notes Domino client server, Web Access, Blackberry, ECRM applications, VPN & other Windows related issues.
  • Application Support for IBM-Bharti Employees.
  • Worked on different applications like IBM Tivoli based MAXIT, MAXIMO, ORACLE, Lotus Notes and SERVICE NOW.
  • Handled Active Directory user id management queries.
  • Provided 24
  • 7 (L1) application support to ID Management team in India.
  • Worked on different applications like SSF, I Notes, Meta Solv, ECRM, CRM, etc.
  • Provided 24
  • 7 (l1) application support for Bharti (airtel) in India, Africa and Bangladesh and acting as a central and first point of contact for various business partners like (Tele sonic networks ltd, IBMER’s, Wipro etc).
  • Creating, modifying and disabling user accounts within the IAM system.
  • Investigating and resolving basic issues related to user access, authentication, and authorization.
  • Followed documented procedures (runbooks, knowledge base articles) to resolve common issues like password resets, access requests, or simple application errors.
  • Handled issues related to user accounts, passwords and permissions.

Education

Bachelor in Arts -

University of Delhi

Skills

  • MS-Word
  • MS-Excel
  • MS-Power Point
  • Active Listener
  • Ability to learn fast
  • Positive thinker
  • Problem-solving
  • Email management
  • Time management
  • Decision-making

Certification

  • CIT (Certificate in Information Technology from NIIT)
  • CCSS Course from CMS
  • PC ENGINEERING (A+, N+)
  • IT Service Desk Fundamentals & Analysis - CCNA
  • Certified MCSA (Microsoft Certified System Administrator) From CMS
  • ITIL Version 4 Foundation Course from IBM
  • Certificate of completion – Introduction to Excel through Coursera
  • Certificate of completion – ITIL4 FUNDAMENTALS – I.T.S.M
  • Certificate of completion – Power BI Dominations through Skill Nation
  • Certificate of completion – RPA (Robotic Process Automation) – From Simplilearn

Languages

English
First Language

Timeline

Claim Admin Team Member

EXL
10.2024 - Current

Backup and Recovery Management

IBM
01.2021 - 02.2023

Chat Support

Kyndryl Pvt Ltd
12.2019 - 01.2020

Chat and IMAC Support

State Street Corporation
01.2016 - 01.2018

Sr. Practitioner Technical Support

IBM India Pvt Ltd
04.2011 - 01.2016

Bachelor in Arts -

University of Delhi

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Vineet Dabral