Vineet Dabral
SENIOR ASSOCIATE
Gautam Budh Nagar,UP
Summary
Results-oriented professional with a strong commitment to the industrial development of society. Seeking a position in an esteemed organization where my hard work and sincere efforts will make a significant impact. Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claim Admin Team Member
EXL
10.2023 - Current
- Property and Casualty Process (P&C) – Handling the claim activities like car insurance, auto insurance.
- Working in different applications like CAB, ACCURINT, CARFAX, CORELOGIX etc for taking out various reports like fire accident, auto accident reports etc.
- Ability to pivot quickly and focus on urgent requests.
- Matching and assigning correct claim numbers to documents & attach documents on claim file.
- Typing handwritten contents from insured into excel spreadsheets for Xactimate.
- Managing Box requests.
- Process payment requests.
- Preparing & sending correspondence as per request from adjuster.
- Requesting & gathering information as per request from adjuster.
- Requesting & gathering information by logging into third party websites as per request from adjuster.
- Perform other administrator activities as assigned.
BACKUP and Recovery Management
IBM
01.2022 - 02.2023
- Worked with the backup server monitoring team at IBM.
- Management and Administration of IT Infrastructure specifically, EMC Avamar Servers.
- Managed and monitor Avamar, tape IDPA (Integrated data protection appliance) internal components like Avamar, Data Domain, Fetching reports from DPA and DPC.
- Performed daily operations on EMC Avamar Server, like Adding servers to backup rotation, server decommissioning, data restore requests and other task.
- Co-ordinated with users and cater the request within the specified SLA.
- Co-ordinated with several teams within Kyndryl and fix the issue within defined SLA.
- Co-ordinated with EMC Support as and when required.
- Monitor and troubleshoot the technical environment for problems related to Backup Failures.
- Performing restores for Windows/Unix client Servers, & File System restores for Windows/ servers.
- Representation and participation in Daily Service Reviews (DSR).
- Creation of Process / Technical documentation.
- Preparing Daily, Weekend and Monthly Reports.
- Providing L1 support for Backups and Restore Requests.
- Troubleshooting Tape/Media related issues and providing solutions to customer for the best Performance.
- Performed Tape Management. Verifying the available scratches & making sure that enough Scratches are available for the backups.
CHAT SUPPORT
IBM
02.2019 - 01.2021
- Served as a chat support for the Bombardier Transport project at IBM.
- Worked on LOTUS NOTES Tickets with their user id password reset issues.
- Received and logged incidents/requests from users, often through email & chat.
- Gathered basic information about the issue, such as symptoms, affected systems, and user impact.
- Followed documented procedures (runbooks, knowledge base articles) to resolve common issues like password resets, access requests, or simple application errors.
- Logged incoming email queries into a ticketing system, categorize them, and prioritize based on severity and urgency.
CHAT and IMAC Support
State Street Corporation
01.2016 - 02.2019
- Provided chat support globally for SSC (State Street Corporation).
- Handled IMAC tickets for SSC (State Street Corporation).
- Handled IMAC tickets for CHUBB Project.
- Resolved almost all the queries like software installation and for hardware issues like mouse, keyboard - not working, we route the ticket to the respective LOCAL IT Teams.
- Resolved the queries of the users through live chat experience.
- Supported the SOUTH AMERICA, CHINA, PHILIPPINES, APAC, N/A, LATAM regions.
- Worked in EST, PST, CST time zone.
- Resolved common software and hardware issues following established troubleshooting guides.
Sr. Practitioner Technical Support
IBM India Pvt Ltd
01.2011 - 12.2015
- Handled User ID Management Issue of various Applications like SSF, INOTES, METASOLV, ECRM, etc.
- Handled the Lotus Notes Domino client server, Web Access, Blackberry, ECRM applications, VPN & other Windows related issues.
- Application Support for IBM-Bharti Employees.
- Worked on different applications like IBM Tivoli based MAXIT, MAXIMO, ORACLE, Lotus Notes and SERVICE NOW.
- Handled Active Directory user id management queries.
- Provided 24
- 7 (L1) application support to ID Management team in India.
- Worked on different applications like SSF, I Notes, Meta Solv, ECRM, CRM, etc.
- Provided 24
- 7 (l1) application support for Bharti (airtel) in India, Africa and Bangladesh and acting as a central and first point of contact for various business partners like (Tele sonic networks ltd, IBMER’s, Wipro etc).
- Creating, modifying and disabling user accounts within the IAM system.
- Investigating and resolving basic issues related to user access, authentication, and authorization.
- Followed documented procedures (runbooks, knowledge base articles) to resolve common issues like password resets, access requests, or simple application errors.
- Handled issues related to user accounts, passwords and permissions.
Education
Bachelor in Arts - undefined
University of Delhi
Skills
- MS-Word
- MS-Excel
- MS-Power Point
- Active Listener
- Ability to learn fast
- Positive thinker
- Managed user accounts in AD
- Problem-solving
- Email management
- Time management
- Decision-making
Certification
- CIT (Certificate in Information Technology from NIIT (On RDBMS, SDLC, Enterprises Java Technology)
- CCSS Course successfully completed from CMS (CMS Certified Systems Specialist)
- PC ENGINEERING (A+, N+)
- IT Service Desk Fundamentals & Analysis - CCNA
- Certified MCSA (Microsoft Certified System Administrator) From CMS
- ITIL Version 4 Foundation Course from IBM
- Certificate of completion – Introduction to Excel through Coursera
- Certificate of completion – ITIL4 FUNDAMENTALS – I.T.S.M (Information Technology Service Management)
- Installing, Configuring and Administering Microsoft Windows XP Professional
- Managing and maintaining Microsoft Windows Server 2003 Environment
- Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
- Implementing and Managing Microsoft Exchange Server 2003
- Certificate of completion – Power BI Dominations through Skill Nation
- Certificate of completion – RPA (Robotic Process Automation) – From Simplilearn
Languages
English
Upper intermediate (B2)
Accomplishments
Received Hall of Fame in IBM during 2018-2019.
Received the best employee of the year in IBM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsPersonal development programsPaid sick leavePaid time offWork from home optionInterests
Singing
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Claim Admin Team Member
EXL
10.2023 - Current
BACKUP and Recovery Management
IBM
01.2022 - 02.2023
CHAT SUPPORT
IBM
02.2019 - 01.2021
CHAT and IMAC Support
State Street Corporation
01.2016 - 02.2019
Sr. Practitioner Technical Support
IBM India Pvt Ltd
01.2011 - 12.2015
Bachelor in Arts - undefined
University of Delhi
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