VINOD P. K
Palakkad
Summary
Dynamic professional with a proven track record at HDFC Bank, enhancing operational efficiency and customer satisfaction. Skilled in MS Office and known for a responsible approach, I excel in building relationships and implementing effective risk controls, driving productivity and compliance in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Deputy Manager –Branch Operation Manager
HDFC BANK LTD
2020 - Current
- Developed tools and processes that increased operational efficiency across departments.
- Established strong relationships with customers, enhancing service delivery and employee development.
- Implemented risk controls to improve compliance and lead operations team for productivity boosts.
- Identified customer needs for walk-in clients and proactively ensured positive experiences.
- Responded to customer inquiries promptly via phone, email, or social media as directed.
- Liaised with Service Delivery, Sales, and Finance teams to guarantee excellent customer experience.
- Diverted regular counter visitors to Digital Banking services to streamline transactions.
Junior Officer – Authorized Verifier
HDB FINANCIAL SERVICES
12.2018 - 03.2020
- Exceeded service and operational goals for call center, enhancing productivity and quality.
- Conducted calls to bank customers regarding General/Health Insurance and verified Aditya Birla leads.
- Initiated outreach to customer base for cross-selling Credit Cards, Personal Loans, Auto Loans, and Life Insurance.
- Advised customers on suitable insurance purchase options based on their needs.
- Promoted specific products as per directives from upper management.
Education
MBA -
Bharathiar University
01.2021
BBA CA -
San College of Arts and Science Walayar
Coimbatore01.2018
HSC -
Higher Secondary School
Keralassery01.2014
SSLC -
Govt. Higher Secondary School
Mankara01.2012
Personal Information
- Father's Name: Krishnakumar P R
- Mother's Name: Vasantha P V
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Junior Officer – Authorized Verifier
HDB FINANCIAL SERVICES
12.2018 - 03.2020
Deputy Manager –Branch Operation Manager
HDFC BANK LTD
2020 - Current
MBA -
Bharathiar University
BBA CA -
San College of Arts and Science Walayar
HSC -
Higher Secondary School
SSLC -
Govt. Higher Secondary School