VINOTH R

Global Project: NFI Industries, USA

• Areas currently working on Velocloud SD-WAN, Cisco SD-WAN, and Aruba; Cisco Meraki switches; and AP's.
• Managing SLA-based project operations spread across countries. Tool: ServiceNow.
• Performing Velocloud SD-WAN, Aruba, and Cisco Meraki firmware upgrades.
• Troubleshooting and isolating issues for Velocloud SD-WAN, Cisco SD-WAN.
• Configuring and modifying network device profile through Aruba ClearPass portal.
• Resolving issues related to LAN or WAN and network devices like Aruba, Meraki switches, SD-WAN routers, and AP devices.
• Coordinating and supporting daily networking operations. Providing technical support to customers facing errors. Proactively working on-call support with client network issues.
• Creating and modifying DHCP IP reservations in the Infoblox tool.
• Analyzing and troubleshooting the Cisco Meraki APs using Cisco Meraki Dashboard.
• Collaborating with various ISP teams (AT&T, GlobalGig, Spectrum, Starlink) to resolved their issues.
• Monitoring all network device performance through SolarWinds Tool. Also, tracking Tunnel status between SD-WAN and Firewall by using Panorama.
• Preparing and Sharing Network Devices backups and performance reports to Client in weekly meetup.
• Basic troubleshooting in the firewall.

Global Project : As team we are working 22 different clients (India, America, Australia, Europe) countries.

• Working as part of proactive team, using existing tools ITSM (Service Now), OMNI CHANNEL, CITRIX, APG Tool, CISCO Meraki to identify the issues on the network proactively
• Configuration and troubleshooting of EIGRP, OSPF, ACL, BGP, and NAT.
• Identifying the top talkers in real network topology and taking necessary steps. Troubleshooting Access Points through WLC
• Chair Bridge calls for effective coordination, incident resolution, service restoration
• Troubleshooting, ISP links, VLANs , interface and Networking device issues
• Closely monitoring, tracking the on-going high severity incidents (Sev 1 &Sev 2).
• Actively work with the DC team towards incident resolution.
• Strong understanding of ITSM and client interaction in remote infrastructure management and DC operation.
• Monitoring and updating Tickets(issues) through Incident management system based on ITIL Process
• Proactive remote monitoring of clients' network devices 24x7 in NOC environment.
• Preparing monthly client reports and generating utilization and net flow reports as per the requests.

Global Project : TELE2 ISP, EU

• Responsible for monitoring and incident management, including detection and impact assessment.
• Configure, monitor and trouble-shoot IP Cisco 10K),Chorus telecom OSPF Management network (2500+ Cisco routers)
• Configured Inter-VLAN routing on Cisco 6500 series routers.
• Responsible for traffic shifting and health status of routers and switches in periodic time intervals.
• Working on Remedy Ticket to handle and troubleshoot customer issues within 1hr SLA.

Global Project: Windstream ISP. USA

• Role: Network Analyst, Process: Broadband Technical Assistance Center(BTAC)
• Configure, monitor and trouble-shoot Chorus telecom OSPF Management network (2500+ Cisco routers)
• Configuration of Cisco 7609 and 7606 routers with OSPF, and Cisco 6513 and 4500 Catalyst switches with various VLANs.
• Network device troubleshooting, like DSLAM, router, and switch, isolated issue.
• Interacting with technicians and ISP teams through Spark chat.
• Performance and alarm monitoring using IBM NetCool.
• Also working with Remedy watch tools for monitoring the network outages, as well as management.

Project: TATA-Docomo, India

• Experience in Telecommunication Domain in Customer Support Executive.
• CRM,TIPPS
• 2G and 3G network fault troubleshooting and monitoring.
• Task Assigning, Reports Maintaining, and Sharing Knowledge with the Team.
• Worked for client Tata Docomo, based out in Chennai, managed services.
• Troubleshooting for the issue on 2G and 3G used customers.
• Network device troubleshooting, like data card and mobile internet.