VIPIN JERMIAS
Mumbai
Summary
Program Manager with extensive experience at Axis Bank Ltd, specializing in process improvement and relationship management. Led initiatives that increased revenue through effective cross-selling and enhanced operational efficiency. Expertise in regulatory compliance and fostering business growth while enabling teams to deliver outstanding results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager - Corporate Salary
Axis Bank Ltd
Mumbai
02.2023 - Current
- Spearhead the Salary Program, driving business growth in newly onboarded corporates through customized financial solutions.
- Act as the key liaison between the product team and sales, ensuring seamless execution and business alignment.
- Monitor and optimize sales performance, implementing strategies to maximize revenue generation.
- Lead cross-selling initiatives, driving the uptake of Term Deposits, Credit Cards, Mutual Funds, Life & General Insurance, and Three-in-One Demat & Trading Accounts.
- Empower frontline sales teams with strategic guidance and support to enhance corporate engagement and sales effectiveness.
- Establish and manage the business budget, ensuring alignment with strategic goals and financial targets.
- Track and analyze daily business performance across PAN India to drive operational efficiency and revenue growth.
Branch Operation Manager
Yes Bank Ltd
Mumbai
08.2018 - 01.2023
- Managed end-to-end branch operations, ensuring regulatory compliance, operational efficiency, and exceptional customer service.
- Led and mentored branch staff, improving productivity, performance, and sales effectiveness through training and development.
- Managed cash vault operations, ensuring secure handling, optimal cash flow management, and strict adherence to banking protocols.
- Authorized and monitored high-value transactions, including deposits, withdrawals, and fund transfers, ensuring accuracy, compliance, and service excellence.
- Strengthened customer relationships, providing tailored financial guidance and driving revenue growth through cross-selling initiatives.
- Analyzed and optimized branch performance, tracking MTD, QTD, and YTD metrics to enhance operational efficiency and achieve business targets.
- Partnered with the sales team, identifying client needs, streamlining processes, and driving service excellence.
Assistant Manager Operations
HDFC Bank
Mumbai
02.2013 - 08.2018
- Managed end-to-end daily branch operations, ensuring high-quality service, customer relationship management, and compliance with audit standards.
- Ensured regulatory adherence, including AML, KYC, and suspicious transaction monitoring, to mitigate risks.
- Processed financial transactions, such as cheques, demand drafts, RTGS, NEFT, tax payments, and fixed deposits with accuracy.
- Handled customer service requests, including account modifications and address updates, ensuring prompt resolution.
- Reviewed and processed remittances and fixed deposit applications, minimizing errors and turnaround time.
- Referred qualified leads to sales teams, supporting cross-selling and enhancing client relationships.
- Achieved business targets across liabilities, retail assets, forex, credit cards, and online trading while ensuring excellent customer service.
SENIOR CLERICAL ASSOCIATE
Citizen Credit Co-operative Bank Ltd
Mumbai
09.2008 - 01.2013
- Managed front-desk operations and processed banking transactions, including NEFT, RTGS, cash deposits, fund transfers, and pay order issuance.
- Conducted KYC reviews and reporting, ensuring compliance with RBI guidelines for Savings, Current, and NRE accounts.
- Assisted customers with financial transactions, addressing inquiries and ensuring accurate processing of payments.
- Facilitated lead generation and trade transactions, handling inward/outward clearing, ECS processing, and inter-branch fund transfers.
Education
MBA - Banking and Finance
United Business Institute
Brussels01.2013
Bachelors in Commerce -
BMS English High School and Jr College
Mumbai, India01.2011
Higher Secondary Certificate -
BMS English High School and Jr college
Mumbai, India01.2006
Secondary School Certificate -
BMS English School and Jr college
Mumbai, India01.2004
Skills
- Process and product improvement
- Project and time management
- Regulatory compliance and auditing
- Marketing and content development
- Problem solving
- Relationship management
Websites
Certification
White Belt Six Sigma
Hobbies and Interests
- Reading
- Gardening
Languages
- English
- Hindi
- Marathi
- Tamil
- Konkani
- Malayalam
Personal Information
- Date of Birth: 04/02/88
- Gender: Male
- Nationality: Indian
Timeline
Program Manager - Corporate Salary
Axis Bank Ltd
02.2023 - Current
Branch Operation Manager
Yes Bank Ltd
08.2018 - 01.2023
Assistant Manager Operations
HDFC Bank
02.2013 - 08.2018
SENIOR CLERICAL ASSOCIATE
Citizen Credit Co-operative Bank Ltd
09.2008 - 01.2013
MBA - Banking and Finance
United Business Institute
Bachelors in Commerce -
BMS English High School and Jr College
Higher Secondary Certificate -
BMS English High School and Jr college
Secondary School Certificate -
BMS English School and Jr college
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Amruta Suresh KulkarniAmruta Suresh Kulkarni
Deputy Manager at AXIS BANK LTDDeputy Manager at AXIS BANK LTD
Anshuman B AwasthiAnshuman B Awasthi
MANAGER at AXIS BANK LTDMANAGER at AXIS BANK LTD
Radhika BalasubramaniamRadhika Balasubramaniam
Deputy Manager – Retail Banking Operations at Axis Bank LtdDeputy Manager – Retail Banking Operations at Axis Bank Ltd
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY