Vipin Sanadh

• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Tested application performance against user requirements to ensure quality assurance standards were met. CRM/S-LIMS development support
• Handled Logistics responsibility with Sample collection Process across North India
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Kept corporate departments and customers updated on critical shipments.
• Planned and supervised shipments to end-user and scheduled daily and weekly routes.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Developed and maintained knowledgeable and productive team of Phlebotomists for Sample Collection across North India

• Applied effective time management techniques to meet tight deadlines.
• SOP development w.r.t sample registration, accessioning as per genomics guidelines and procedures
• Support to IT for LIMS integration with IT DOS to support operations
• Handling Non-Compliances against pre-analytical of Genomic samples
• Inter Departmental Coordinations for maintaining Sample TAT

• Created clear and effective policies and SOPs' governing all aspects of employee work and interaction with customers.
• Implemented innovative service strategies to improve customer experience and engagement.
• Recruited, trained and onboarded new agents, maintaining exceptional service standards.
• Developed and maintained quality assurance procedure documentation.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• SOP development and Implementations
• Liaised with vendors and end-users to uncover system optimization opportunities.

CRM Development and Implementation

• Coordinated with project management on database development timelines.
• Coordinated deployments of new software, feature updates and fixes.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Analyzed work to generate logic for new systems, procedures and tests.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

Operations

• Conducted training and mentored team members to promote productivity, accuracy, and commitment toward process benchmarks.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Implemented feedback system for customers to provide comments and suggestions to improve service.
• Identified patterns and trends in large data sets and provided actionable insights.
• Developed and implemented Standard Operating Procedures (SOP) of department to achieve process goals and stay competitive.

Out-Bound Process

• Followed-up on leads produced by outbound marketing campaigns based on established criteria.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Analyzed customer data and sales trends to develop targeted sales campaigns.
• Developed favorable customer service relationships and built new, robust customer bases.

Faced 8 NABL Audits in Process against Compliances and Non-Compliances