Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Professional Summary
Professional Accomplishments
Personal Vitae
Timeline
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Viraj Salunke

Deputy Manager Team Lead
Pune,Maharashtra

Summary

Grow as an engineer or a related position which offers key participation, team-oriented tasks, immediate challenges, and career growth opportunity which I can utilize for the benefit of the company.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

12
12
years of professional experience
6030
6030
years of post-secondary education
2
2
Certifications

Work History

Deputy Manager

vois
01.2022 - Current
  • Leading Prompt and correct communication to business regarding Weekly Billing Schedule.
  • Executing monthly Bill cycle for Ireland Customers with correct pre check and post run validations.
  • Timely communication to business for updates on Bill Cycle execution.
  • Identifying and analyzing the post bill run fallouts and timely follow up with L3 team for fixing the same.
  • Assisting the manager with reports pertaining to Billing Schedule, Bill Run Timeline, Bill Run Tracker, Billing KPI Report, Billing Backlog Report and having all data ready on demand to present to business.
  • Ownership of Change Requests that are suggested by Business and successful delivery and closure of the change.
  • Mentoring new recruits.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.

Senior Software Engineer

vois
01.2018 - 01.2022
  • Ensuring SLA adherence and on-time resolution of incidents.
  • Daily health check execution and monitoring manual payments.
  • Apply Bulk Credits, Debits and SIM Loading to customer as per business requirement.
  • Handling client mails and calls on daily basis for billing related issues with proper communication.

Software Engineer

Tech Mahindra
01.2014 - 01.2018
  • Managing 4G LTE billing for 42 customers at any given time frame.
  • Managing requests from interfacing systems to provide control over accounts, subscribers, plans, orders and balances for different 3G/4G devices.
  • Actively participating in the client calls regarding the enhancement of existing systems and troubleshooting the problems. Deploying, implementing and validating code fixes based on users' needs.
  • Proactively handling Production CRQ, Outages, Trouble Ticket and Non-Production server, Release Notes.
  • Handling client mails and calls on daily basis for billing related issues with proper communication.
  • Analyzed proposed technical solutions based on customer requirements.

Education

Mechanical Engineering

DPCOE
Pune
06.2013

Higher Secondary Education (12th Std.) - Science

SM Choksey Jr. College
Pune
06.2009

Secondary School Education (10th Std.) - Maharashtra State Board

Rosary High School
Pune
05.2007

Skills

  • Excellent communication and writing skills, good knowledge grasping power

Team building

Time management

Decision-making

Team leadership

Problem-solving

Operations management

Process and procedure development

Performance improvements

Cost analysis and savings

Task delegation

  • Punctual, well organized and kind, excellent team player, and ability to work individually

  • Excellent communication and writing skills, good knowledge grasping power

Certification

ITIL v3 Foundation | AXELOS Global Best Practice | License GR750282108VS

Interests

Hobbies: Professional Bike Rides, Sketching, Photography, Reading, Cooking

Professional Summary

Currently working as a Deputy Manager in a Lead Position in Telecom Billing Application Support at Vodafone. Previously have worked as Software Engineer at Tech Mahindra in 4G LTE Billing Application for AT&T in the areas of Production Support Tier 1&2. My skills include being excellent team player who listens and thrives on collaborating with talented team members and integrates their thoughts, opinions, and perspectives into meaningful action.

Professional Accomplishments

  • Certificate of Appreciation Vodafone Ireland – Oct 2024
  • Spot Award – Vodafone Shared Services, October 2018, August 2019, May 2021, Feb 2022, May 2024
  • Pat on Back – Tech Mahindra, August 2017
  • Bravo Award II – Tech Mahindra, March 2016
  • Bravo Award – Tech Mahindra, November 2015

Personal Vitae

  • Date of Birth: 21-February-1991
  • Life Motto: Being caring and responsible towards the environment and the society, playing my part in doing so and motivating people around me to do the same. Keeping doing good towards the society.

Timeline

Deputy Manager

vois
01.2022 - Current

Senior Software Engineer

vois
01.2018 - 01.2022

Software Engineer

Tech Mahindra
01.2014 - 01.2018

Mechanical Engineering

DPCOE

Higher Secondary Education (12th Std.) - Science

SM Choksey Jr. College

Secondary School Education (10th Std.) - Maharashtra State Board

Rosary High School

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Viraj SalunkeDeputy Manager Team Lead