Viraj Salunke
Deputy Manager Team Lead
Pune,Maharashtra
Summary
Grow as an engineer or a related position which offers key participation, team-oriented tasks, immediate challenges, and career growth opportunity which I can utilize for the benefit of the company.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
6030
6030
years of post-secondary education
2
2
Certifications
Work History
Deputy Manager
vois
01.2022 - Current
- Leading Prompt and correct communication to business regarding Weekly Billing Schedule.
- Executing monthly Bill cycle for Ireland Customers with correct pre check and post run validations.
- Timely communication to business for updates on Bill Cycle execution.
- Identifying and analyzing the post bill run fallouts and timely follow up with L3 team for fixing the same.
- Assisting the manager with reports pertaining to Billing Schedule, Bill Run Timeline, Bill Run Tracker, Billing KPI Report, Billing Backlog Report and having all data ready on demand to present to business.
- Ownership of Change Requests that are suggested by Business and successful delivery and closure of the change.
- Mentoring new recruits.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Senior Software Engineer
vois
01.2018 - 01.2022
- Ensuring SLA adherence and on-time resolution of incidents.
- Daily health check execution and monitoring manual payments.
- Apply Bulk Credits, Debits and SIM Loading to customer as per business requirement.
- Handling client mails and calls on daily basis for billing related issues with proper communication.
Software Engineer
Tech Mahindra
01.2014 - 01.2018
- Managing 4G LTE billing for 42 customers at any given time frame.
- Managing requests from interfacing systems to provide control over accounts, subscribers, plans, orders and balances for different 3G/4G devices.
- Actively participating in the client calls regarding the enhancement of existing systems and troubleshooting the problems. Deploying, implementing and validating code fixes based on users' needs.
- Proactively handling Production CRQ, Outages, Trouble Ticket and Non-Production server, Release Notes.
- Handling client mails and calls on daily basis for billing related issues with proper communication.
- Analyzed proposed technical solutions based on customer requirements.
Education
Mechanical Engineering
DPCOE
Pune06.2013
Higher Secondary Education (12th Std.) - Science
SM Choksey Jr. College
Pune06.2009
Secondary School Education (10th Std.) - Maharashtra State Board
Rosary High School
Pune05.2007
Skills
- Excellent communication and writing skills, good knowledge grasping power
Team building
Time management
Decision-making
Team leadership
Problem-solving
Operations management
Process and procedure development
Performance improvements
Cost analysis and savings
Task delegation
- Punctual, well organized and kind, excellent team player, and ability to work individually
- Excellent communication and writing skills, good knowledge grasping power
Certification
ITIL v3 Foundation | AXELOS Global Best Practice | License GR750282108VS
Interests
Hobbies: Professional Bike Rides, Sketching, Photography, Reading, Cooking
Professional Summary
Currently working as a Deputy Manager in a Lead Position in Telecom Billing Application Support at Vodafone. Previously have worked as Software Engineer at Tech Mahindra in 4G LTE Billing Application for AT&T in the areas of Production Support Tier 1&2. My skills include being excellent team player who listens and thrives on collaborating with talented team members and integrates their thoughts, opinions, and perspectives into meaningful action.
Professional Accomplishments
- Certificate of Appreciation Vodafone Ireland – Oct 2024
- Spot Award – Vodafone Shared Services, October 2018, August 2019, May 2021, Feb 2022, May 2024
- Pat on Back – Tech Mahindra, August 2017
- Bravo Award II – Tech Mahindra, March 2016
- Bravo Award – Tech Mahindra, November 2015
Personal Vitae
- Date of Birth: 21-February-1991
- Life Motto: Being caring and responsible towards the environment and the society, playing my part in doing so and motivating people around me to do the same. Keeping doing good towards the society.
Timeline
Deputy Manager
vois
01.2022 - Current
Senior Software Engineer
vois
01.2018 - 01.2022
Software Engineer
Tech Mahindra
01.2014 - 01.2018
Mechanical Engineering
DPCOE
Higher Secondary Education (12th Std.) - Science
SM Choksey Jr. College
Secondary School Education (10th Std.) - Maharashtra State Board
Rosary High School
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