Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic
Viraj Sarode

Viraj Sarode

Mumbai

Summary

Dynamic IT professional with extensive experience at Guggenheim Partners, excelling in Microsoft Exchange management and Active Directory administration. Proven track record in enhancing system performance and implementing robust email security measures. Adept at problem-solving and process improvement, driving efficiency in complex messaging environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager - IT Messaging

Guggenheim Partners
Mumbai
02.2010 - 06.2025
  • Lead management and maintenance of the Exchange hybrid environment (Exchange 2016 + Exchange Online) serving over 3,000 users, managing a hybrid Exchange environment supporting over 3,000 mailboxes, integrating with Teams, EOP, and Proofpoint.
  • Administer Active Directory (multi-domain, multi-site), including FSMO role management, OU structure design, and group policy management.
  • Maintain core DNS/DHCP services, DFS replication, and Group Policy
  • Design, deploy, and monitor VMware vSphere clusters; maintain VMs for Exchange, AD, and Linux-based systems.
  • Manage AWS infrastructure with EC2, S3, IAM in VPC.
  • Implemented Dell EMC NX4 storage arrays with replication and integrated backup.
  • Configure, monitor and manage email security with Forcepoint & Clearswift.
  • Coordinate Exchange mailbox migrations and directory synchronization with Azure AD Connect.
  • Monitor and Oversee Symantec Enterprise Vault archiving
  • Integrate Microsoft Teams, SmarterMail, and Rackspace Email into collaboration workflows.
  • Serve as SME for Proofpoint implementation: TLS enforcement, quarantine policy, and spoofing protection.
  • Serve as escalation point for complex email issues, including cross-domain delivery failures, spoofing, and phishing incidents.
  • Implement mail flow rules, transport policies, and retention settings based on compliance requirements.
  • Conducted daily health checks, patching, and performance tuning of Exchange servers and fixing Security Vulnerability for Telephony servers and devices of Polycom and Crestron.
  • Work with other IT teams, including network, security, and application service to ensure a cohesive and secure messaging environment.
  • Create PowerShell scripts for automating tasks, troubleshooting, and managing the messaging infrastructure.
  • Monitor system performance, identify bottlenecks, and implement solutions to improve efficiency.
  • Document processes, share knowledge with other engineers, and provide training on new technologies.

Level 1 Helpdesk Analyst

NCR Corporation
Mumbai
05.2009 - 02.2010
  • Remote assistance for desktop operating systems, application performance, and hardware challenges
  • Manage user accounts, including creating, modifying, and deleting accounts, as well as managing permissions and access rights.
  • Remotely install, configure, and update software on user desktops, ensuring proper functionality and security.
  • Troubleshoot and resolve hardware-related issues, such as printer problems, monitor issues, and keyboard malfunctions.

Team Member

EFunds Corporation
Mumbai
05.2007 - 01.2008
  • Monitor daily card transaction processing, settlements, chargebacks, and reconciliation activities.
  • Support the implementation of new card programs, upgrades, and operational procedures.
  • Monitor fraud alerts, transaction limits, and exception reports to support risk mitigation.

Education

Bachelor of Science - Computer Science

Ramnarain Ruia College
Mumbai University
04-2009

Higher Secondary Certification - Electronics

Elphinstone College
Mumbai
03-2004

Secondary School Certificate -

Dr Antonio DaSilva Technical High School
Mumbai
03-2002

Skills

  • Microsoft Exchange on-prem and Online management
  • Active Directory administration
  • VMware management
  • AWS infrastructure
  • Email security management
  • Cloud integration
  • System performance monitoring
  • PowerShell scripting
  • Documentation practices
  • Policy administration
  • Decision-making
  • Process improvement
  • Problem solving

Certification

  • Successfully completed Microsoft certification for Microsoft Certified Professional Windows XP (70-270)
  • Successfully completed VMware certification for VMware Certified Professional, Data Center Virtualization 5.5
  • Successfully completed Microsoft certification for Windows Server 2008 Active Directory 70-640
  • Successfully completed Microsoft certification for AZ-900: Microsoft Azure Fundamentals

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Accomplishments

  • Awarded second prize in carrom in the year 2006-07 in college sports
  • Awarded first prize in table tennis in the year 2003-04 in college sports
  • Awarded first prize in carrom in the year 2002-03 in school sports
  • Awarded first prize in chess in the year 2002-03 in school sports
  • Awarded first prize in chess in Office sports 2018
  • Awarded second prize in carrom in Office sports 2018

Affiliations

  • Lead an office sports team of 30 individuals to win the sports championship held in the office in the year 2016
  • Participated in various office cultural events and CSR programs
  • Participated in the IT Townhall conference in New York in the year 2018

References

References available upon request.

Timeline

Assistant Manager - IT Messaging

Guggenheim Partners
02.2010 - 06.2025

Level 1 Helpdesk Analyst

NCR Corporation
05.2009 - 02.2010

Team Member

EFunds Corporation
05.2007 - 01.2008

Bachelor of Science - Computer Science

Ramnarain Ruia College

Higher Secondary Certification - Electronics

Elphinstone College

Secondary School Certificate -

Dr Antonio DaSilva Technical High School

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Viraj Sarode