Visagan G
Summary
Experienced Network Professional with over 9 years of expertise in telecom and IT sectors. Proven track record in deploying and managing OLT, PON, NT, LT, PON splitters, and ONT technologies. Skilled in routing and switching, with hands-on experience in Cisco 9k routers as BNGs, and AG2 routers as aggregate flow routers. Strong background in troubleshooting, outage management, and enterprise customer support.
Cisco certified(CCNA:CSCO13309132), ensuring top-notch technical proficiency and industry-standard best practices.
Overview
10
10
years of professional experience
1
1
Certification
Education
Bachelor of Engineering - Electrical And Electronics Engineering.
Sri Sairam Institute Of Technology
Chennai05.2015
Work History
Tac Engineer
reliance jio
09.2024 - Current
- L2 TAC Engineer at Reliance Jio: Provided expert technical support for Alcatel 7360 and 7362 devices, ensuring robust network performance across Pan India.
- Comprehensive PON and OLT Expertise: Demonstrated in-depth knowledge of OLT, PON, NT, LT, PON splitters, and ONTs, ensuring seamless integration and operation.
- Advanced Troubleshooting: Effectively diagnosed and resolved complex network issues, reducing downtime and optimizing service reliability.
- Outage Management and Response: Led rapid response efforts for major outages, coordinating with teams to restore services quickly and efficiently.
- Enterprise Customer Support: Managed and resolved enterprise customer tickets, ensuring high levels of satisfaction and service quality.
- Proactive Network Monitoring: Conducted routine monitoring and maintenance, preventing potential issues and enhancing overall network performance.
- Backbone Network Expertise: Utilized Cisco 9k routers as BNGs and AG2 routers as aggregate flow routers, enhancing the backbone network infrastructure.
Access engineer
VODAFONE QATAR
12.2021 - 04.2024
- Worked as FTTH engineer in FIXED line ISAM domainn.
- Worked with Alcatel AMS tool 7360, 7362, and Cisco switches and routers.
- Maintaining & troubleshooting multiple OLT’s in Vodafone Qatar project.
- Led the monitoring and troubleshooting of Alcatel 7360 and 7362 OLT/ONT devices, ensuring optimal network performance.
- Collaborated with the fiber team and centralized office team to coordinate and resolve network issues efficiently
- Managed day-to-day operational tasks, including handling customer complaints and interface issues, to maintain service quality.
- Conducted regular performance assessments and implemented improvements to enhance network reliability.
Senior analyst
HCL TECHNOLOGIES
05.2019 - 11.2021
- Worked as a SENIOR ANALYST in DC ops.
- Handled Monitoring Tool like SOLAR Wind, Moongsoft, zabbix.
- Cisco switches 2960,6500.
- Automation Tool like TIDAL AGENT.
- Configured and troubleshoot: VLAN’s, VLAN Trunk, STP, RSTP, MSTP, VTP, Ether channel, Switch Port Security, DHCP Snooping, Implementing HSRP, VRRP, GLBP.
- IOS and security upgradation of CISCO devices periodically.
- Administering, designing & planning for LAN, WAN internet.
- Wireless AP provisioning and troubleshooting 2500 series.
Provisioning and TAC Engineer
AIRTEL NETWORK
03.2016 - 04.2019
- I worked in bharti airtel (DSL+VOICE) NOC team and had a designation as PROVISIONING and TAC ENGNIEER.
- Provisioned and configured OLT 7360 and 7362 devices for FTTH deployments.
- Conducted end-to-end testing and AT (Acceptance Testing) in collaboration with field teams to ensure optimal performance.
- Ensured successful deployment and integration of network infrastructure.
- Major role is new DSLAM (digital subscriber line access multiplexer) configuration. Involved IMS core node installation and carry out Acceptance test.
- DSLAM Static and Dynamic vlan configuration, port speed configuration in DSLAMs.
- IMS P-CSCF,I-CSCF,S-CSCF,HSS,ATS,AGCF,MGCF, BGCF &DNS/ENUM,MRFC, MRFP health checkup and analysis.
- Faults in IMS P-CSCF, I-CSCF, S-CSCF, HSS, ATS.
- Handling South hub switch related fault: Network, Voice, VoIP, PRI, BRI, and Green tag project, IP Centrex and FTTH, SIP, SBC.
- Handling of Local, National, International SIP customer and IN related complaints and providing resolution on time.
- Resolving faults within SLA, to maintain the network uptime, and customer satisfaction.
- Fault reduction and thereby maintaining high network availability by constant analysis.
- SS7,SIP,IMS,H323 and diameter.
Skills
- CCNA
- ONT
- OLT
- OMCI
- PON
- FTTH
- EPRS
- CPE
- Ethernet
- Fast Ethernet
- Gigabit Ethernet
- 10 Gigabit Ethernet
- Fiber
- IMS
- LAN
- WAN
- OSPF
- BGP
- MPLS
- VPN
- TCP/IP
- F5 load balancer
- VOIP
- SIP
- H248-MGCP
- VLANS
- ARP
- RARP
- STP
- DHCP
- DNS
- SMTP
- FTP
- VRRP
- NAT
- PAT
- PPP
- Palo alto Firewall
Awards
- Certificate of excellence –NOC-Champion award, 09/01/17, For successfully creating & implementing in migration process.
- Appreciation, For completing 1.5 lakhs customers migrated in both IMS and NGN.
Personal Information
No:37A, Jannarthana mudali street, kesava nagar, vandavasi-604408
Passport Number: N2501900
Certification
CCNA certified (CSCO13309132)
Timeline
Tac Engineer
reliance jio
09.2024 - Current
Access engineer
VODAFONE QATAR
12.2021 - 04.2024
Senior analyst
HCL TECHNOLOGIES
05.2019 - 11.2021
Provisioning and TAC Engineer
AIRTEL NETWORK
03.2016 - 04.2019
Bachelor of Engineering - Electrical And Electronics Engineering.
Sri Sairam Institute Of Technology